MTS / Sistema Shyam TeleServices [SSTL] Complaints & Reviews

I purchased wi pod mts from sehgal associates vikaspuri and since the day i purchased this device is just not working have registered complaints and every complaint no issued and after some they simply close the complaint without even taking any action on it. This is a fraud thry refuse to refund my money and the franchisee sehgal associate has shown me challan which is issued by mts to customers who are not satisfied and rthe refund is processed. In my case all of you are cheating shame on this organization for rs 1000 you made your reputation so poor in public will never recommend any product of this company i am being harrased by your organization you are fraud and i m being cheated. I want my money back i hv seen the proof that money is refunded by the challan issued by you.

Am regular user of mblaze with postpaid connection ([protected]). And using mts services from last 5 years. But from last three weeks my internet is not working. I have complained 3 times over internet & through call, but no action has been taken yet. They have just given false promises that an engineer will call you but none of then approached me.

Am business guy, this really sucks.

Good day,

Please note i applied for mnp for my reliance cdma to mts as reliance was creating unnecessary harassment for my upgrade to 4g.
On 19the may 2016 i applied for mnp with mts for my reliance cdma number [protected] at south city mall kolkata after submitting all my required documents.
This step i need to take as i went to three store like ay communications of reliance, reliance store at park street and one at prince anwar shah street and all three have rejected to assist me and upgrade to 4 g or even 3g.
Now after this i didn't not have any other things to do except to go mts so i went to mts store at south city mall kolkata, submitted my documents and also given my upc number which is valid.
Today on 21 st one person with mobile number [protected] called me and he said me he was from mts and my mnp request can be processed siting reasons time is very short secondly saying you need to go post paid.
I am frustrated because of this and i need immediate help

I have been misguided by customer care on 20 May 2016 at 2:30pm. I was told if I recharge for Rs 45.00 then I will get the following benefits local/std 0.30paisa per min with 60 days validity for this MTS no [protected]. But it didn't happened, now the senior customer care (Nakul Sharma) says there is nothing to do from their end on this following call 21 may 2016 at 12:38pm. I just want my fund back. I hope the policy and honesty matters to you. You can check the voice call record to validate my claim.
[protected]@gmail

MDN NO : [protected]
ACCOUNT ID : [protected]
My device is deactivated due to unpaid bill. I ask them to deactivate the account. They said, "Once you pay the outstanding bill amt of 2291/-, we will deactivate the device". So I made the payment and called the customer care instantly to deactivate my account. They said, "Your account will be deactivate sooner". And they given the cancellation request no 6971413. After 4 days I received a new bill of 174/-
So I asked them to send me
1. Detailed bill for 174/-
2. Cancellation policy of your company.
I didn't get the both yet.

Mts people - you bloody frauds!!!

Your device is not working and on top of that you have the guts of not refunding my money??? On what grounds???

I am asking for last time to refund my money - else i will take extremely strict action and you will be facing serious repurcussions.

I want a senior person to call me immediately.

Hello, i'm using mts mblaze since 2014 and i have no issue but today. Last time i've recharged on 29/april/2016 of rs. 999 and on 19/may/2016 my all data usages consumed. So i've recharged again at 11:52 am via net banking 20/may/2016 of rs. 999. And when i checked the balance it's showing only 10gb night balance not day balance. I've talked to mts customer services. And they said 10gb day balance already consumed by you. I told them it's totally wrong. How can it be possible i've just recharged it and within 30 minutes you are telling me i've consumed 10 gb balance. The first thing i didn't receive 10gb day balance that's why i am complaining about this issue. And they are telling me i've used the balance. How can i use the balance when i can't access the net in a day. It doesn't make any sense at all. And they replied sorry we can't help you on this. I've called again and they have filed my complaint no. May/3069. And they told me it will be refunded within 12 hours. And i am feeling like i have been scammed by mts. I've attached screenshots so you can verify all details regarding recharge. My friend had the same issue and he never receives any help from the mts.In my case, i like to raise my voice against this fraud company. I am warning the people to think twice before you buy any products from mts. If companies can't assist their customers with respect then there's no reason to buy their products. Be aware.

Hi i am using the mts data card no#[protected], form last 4 months the company is charging the extra amount in the name of value add services charges. I didn't apply for these services. They them self-charging these

Details:-
Bill no jprind[protected] inr 36.00
Bill no jprind[protected] inr 84.00
Bill no jprind[protected] inr 87.00

The current bill is not available till yet but approx. Charges are inr 92.00

The mts is cheating the customer, even there are network issues also.

Team please check and take the action against the company.

Thanks
Ashish

I have been using the MTS internet dongle and as they promised e.g. 9 MBPS speed before selling the device, they didnt even provide 1 MBPS Speed.

I have used data in GB as mobile was connected to it and only 10 KBPS speed was coming whole month while browsing on internet and downloading. After many complaints against this issue I found no solution and they just said its multiple user load leaving me with any reolution. i.e. I have to deal with it and its like my money is gone in vain.

Every time they said the same thing. Instead of resolution they close the complaint. Even one customer care executive closed the complaint forcefully. I have nearly 816 rs pending bill and now its become 1600 approx. I dont want to pay the bill as I have been facing MTS lies and fraud and I dont even use the internet and gmail properly which is my primary concern.


I want action ASAP. Please find the mail thread below where I didnt get the resolution.

************************************************

Hi,

I have joined mts family one month ago and company was promised that I will gey 9mbps speed but till now mts max speed is 30kb and min and most of the time speed is 5kbps

I have faced many speed issues and logged complaint. They says it will take 5 weeks to resolve this issue. As I am the new customer and realy fed up.

Will you by pass my first bill? As I realy didn't use Internet properly and faced speed issue. Although I have download gb 's data. But speed was pathetic. Please waive off my this month bill.

Complaint number is :
Apr/3603

Phone: [protected]

Thanks
Aman


MTS Customer Care
Apr 18

to me
Dear Customer,

Thank you for writing to MTS.

We sincerely regret the inconvenience caused to you.

You have expressed your concern in the email dated Fri, 15th April '2016 regarding speed issue, we would like to inform you that we tried to reach you today in order to discuss your concern as well as to capture your 10 digits MTS number as you had missed to share the same with us. Unfortunately we were unable to contact you. Kindly share your 10 digits MTS number so that we would be assist you accordingly.

If you require further assistance please do get back to us. We would be glad to assist you.

Thanking you,
Dipika Sharma
MTS Customer Care
SelfCare ImgMTS My Account - Your account on your fingertips!
Online Bill payment
Check your prepaid balance and postpaid bill amount
Last 5 Recharge History
Register your query/complaint and track same
Last 6 months bills & much more is click away
Just logon to www.selfcare.mtsindia.in and register yourself for ‘My Account’
1132786
The reference number for this e-mail is 1132786.

From: singh.[protected]@gmail.com
Sent: Friday, April 15, 2016 03:21 PM
To: [protected]@MTSIndia.in;
Cc:
Subject: Escalation - Internet speed is 5 kbps


This E-Mail may contain Confidential and/or legally privileged Information and is meant for the intended recipient(s) only. If you have received this e-mail in error and are not the intended recipient/s, Kindly notify the sender and then delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful.

Internet Communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses. Sistema Shyam Teleservices Limited does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient as a result of this e-mail.


MTS Customer Care
Apr 22

to me
Dear Customer,

Thank you for writing to MTS.

We sincerely regret the inconvenience caused to you.

You have expressed your concern in the email dated Fri, 22nd April '2016 regarding postpaid MTS number [protected] about speed related issue, we would like to inform you that you are experiencing variable speed due to the multiple factors like number o[censored]sers logged in at a particular time, location where the services are being used etc.

About bill waiver, we would like to inform you that we are unable to provide you the waiver as your MTS connection was in active state for all these days. However we have shared your feedback with the concerned team and assure you to provide the best service.

If you require further assistance please do get back to us. We would be glad to assist you.

Thanking you,
Dipika Sharma
MTS Customer Care
SelfCare ImgMTS My Account - Your account on your fingertips!
Online Bill payment
Check your prepaid balance and postpaid bill amount
Last 5 Recharge History
Register your query/complaint and track same
Last 6 months bills & much more is click away
Just logon to www.selfcare.mtsindia.in and register yourself for ‘My Account’
1147784
The reference number for this e-mail is 1147784.

From: singh.[protected]@gmail.com
Sent: Friday, April 22, 2016 02:42 PM


Amanpreet Singh
Apr 22

to MTS
Is that mean this is all from your side? I have to deal with what you got?


MTS Customer Care
Apr 22

to me
Dear Customer,

Thank you for writing to MTS.

We sincerely regret the inconvenience caused to you.

You have expressed your concern in the email dated Fri, 22nd April '2016 regarding postpaid MTS number [protected] about speed related issue, we have already informed you that you are experiencing variable speed due to the multiple factors like number o[censored]sers logged in at a particular time, location where the services are being used etc.

If you require further assistance please do get back to us. We would be glad to assist you.

Thanking you,
Dipika Sharma
MTS Customer Care
SelfCare ImgMTS My Account - Your account on your fingertips!
Online Bill payment
Check your prepaid balance and postpaid bill amount
Last 5 Recharge History
Register your query/complaint and track same
Last 6 months bills & much more is click away
Just logon to www.selfcare.mtsindia.in and register yourself for ‘My Account’
1147826
The reference number for this e-mail is 1147826.

From: singh.[protected]@gmail.com
Sent: Friday, April 22, 2016 03:11 PM


Amanpreet Singh
Apr 22

to MTS
Thanks mts for providing me unsatisfactory resolution with no real data and comments.


MTS Customer Care
Apr 22

to me
Dear Customer,

Thank you for writing to MTS.

We sincerely regret the inconvenience caused to you.

You have expressed your concern in the email dated Fri, 22nd April '2016 regarding postpaid MTS number [protected] about unpleasant experience, we understand your concern and have taken a note of your complaint. Please accept our sincere apology. We would like to assure you that your feedback has been shared with our concerned team to take the necessary action as per company norms to ensure such instances are not repeated.

If you require further assistance please do get back to us. We would be glad to assist you.

Thanking you,
Dipika Sharma
MTS Customer Care
SelfCare ImgMTS My Account - Your account on your fingertips!
Online Bill payment
Check your prepaid balance and postpaid bill amount
Last 5 Recharge History
Register your query/complaint and track same
Last 6 months bills & much more is click away
Just logon to www.selfcare.mtsindia.in and register yourself for ‘My Account’
1147885
The reference number for this e-mail is 1147885.

From: singh.[protected]@gmail.com
Sent: Friday, April 22, 2016 03:57 PM


Click here to Reply or Forward

I had 2 years old post paid data plan with mts dongle wi-fi. I did call mts help desk on 30/03/2016 to disconnect my service with immediate effect since my billing cycle was getting ended on 31/03/2016.
I had stopped using internet service from the day i called. During the month of may, i saw they have generated a bill for 4 days for an amoutn of 153/-. I asked customer care and they replied that they disconnected the service on 4/4/2016 and they generated bill for that.
Asked them why should i pay for your problem? Still they are continuous sending messages to my mobile that bill amount is due,
Mts # [protected]

Even after informing about deactivate my service they raised the bill for 400/- after some time it became 1580/-. After some tume I got a threaten from Tis Hazari Court
To pay immediately otherwise I will be sued. Then I immediately paid. After that I again informed them not to raise any bill. But after one month I surprise to see their next bill of Rs.600/- I did not pay. After some time they deducted the bill for 250/- & send me the final settlement letter. Only then I paid. I advise all the customer to refrain from this company. Even at the time of booking what they promised was not fulfilled by them.

Myself shipra today i got call on my mother's mobile ([protected]) from the girl pooja rathor ([protected]).. She threatening me and saying we got complaint of mts connection (Mts no is [protected]) which is ragistered with name nitin raj and he is not paid bill of amount around 2300rs and use the internet data services of it 23gb till march... But we didn't use it in between march as the speed is slow and sometimes network is gone as well we tried to call customer service.. They also not responding... And now on 13th may 2016 i got call for court notice... The girl told she is speaking from advocate narendra kalra's office, tis hazari court, chamber 34, near tehshil building... Her name is pooja she gave me her personal number ([protected])... She called me and said you have 30 minutes to pay your bill otherwise she will file complaint and will destroy your future.
Please do the needful.

Hi. my data card number is [protected], MTS said my Outstanding amount os 974, and today when i was paying it, they increased amount by 200. what is this?? This company is fooling everyone. I paid 832 and i will pay remaining 109 only, and will deactivate my data card. please check my mails sent to you.You guys are fooling everyone, by cheating on customers. Increasing amount everyday, Changing plans every month. my plan was of 700 and you made it of 750. then i changed my pack. and why those infinite mails before due date?? please resolve it else i will go to consumer court.

I am using mts ultra wifi and facing problem of speed, it is the best speed modem available with bandwidth of 9.8mbps but it is not even giving bandwidth of 1mbps even in the area where every other are giving good speed.
I have complained to mts customer care several times and they check my bandwidth and revert that ' yes, speed is below than average', they takes complaint and say it is resolved but nothing has changed.

I given complaint regarding to stop my MTS data card services.they accepted on april 4th and they were not taken any action on that.now i have used single KB data but they charging 1100 aprox.i asked the store guy he saying that we have did it .but you have to pay the bill and you have to request customer care to close the issue.he is having all the details of my mobile and address and he is not at all informed and now he is saying you have to pay the bill.other wise MTS will take action legally.i dont know why it is.now i need to pay almost 1100 rupees by the negligence of store people and MTS service providers.the worst service i ever had

is it possible to take an action on these people??

I have disconnected my mts number [protected] and already have paid the dues twice. I am continuously getting in touch with customer care for refund of amount rs 321 which i extra paid and continuously getting assurance that with in 38 working hours i will get my refund but have not received it yet.

Kindly return the amount 321 which is being extra paid.

This is an example of bad customer service, check the records and i din't use your service and now i am again getting calls to pay this month bill. I won't pay single coin. You might have go through my request but you also did not completed the task!!!

I already told you that after this amount don't expect me to pay anything, you said to pay the amount and confirm for service disconnection... Why the hell service is not disconnected yet???


Call me thousand times and niether i will pick up the call nor i will pay anything extra.


I am going to post this stupidity on social network. First you don't seem to provide services (I was quoted 8mbps speed and i don't even get 2g speed, my phone works better then your so called wifi,) my office work got hampered... For that who is going to pay for that??? I work at home sometimes and with the speed given by you, i barely open a webpage.


Why did you not tell me that my next bill got generated (Very good - i don't even use your services and you think i am going to pay for your crappy connection. When i logged complaint that i am not getting what i have quoted, agent asked me to reset the device!!! This was not a resolution)


Someone called me and i asked her why is there 1300 something, she clearly stated that i only need to pay 725 and the connected will be disconnected. It's your choice to continue your connection on my name or not.


I am amazed!!! You have still not disconnected my connection. I would have done the same thing which others did to your company, use it and don't pay, but i still paid coz i don't believe in cheating, but you are playing very cleverly, you asked to pay the amount for last month and generated this month bill and now asking me to pay this month bill, which i didn't even use.!!!

I am not going to pay anything now.

My mts account no-[protected]. I have been victimized by mts. Regarding connectivity problem from the beginning and their signal was not proper so i could not activate my connection, no signal bar on blank, how it possible. Contacted customer care on day 1 - feb 11th, 2016, they told me to switch on the modem. Whenever they asked me to check and connect the card i did so that they can fix the problem. Till today no one issue solve the problem about it. I've filled customer complains till feb 25th and noone solved my issue, so i stopped following up and emailed them that i can not be charged monthly rental unless to fix my data card and power bank problem, but they stared sending bills without providing the service. And now they started threatening calls from their agent pretending that they are from teesh hazari court or karkarduma court.. I have acknowledgement from the company regarding the problems in the form of customer requests which reflects that they never fixed my problem. Still company goons kept harassing me for money. Now i want to file a legal case and bring the owners of the company to court for harassment and cheating as they have charged rs 2183/- for faulty data card and unnecessarily i have to pay an extra amount each month.
I will make sure company name is maligned in media and will file a fir against the owners as well. I want to take take my money back which i paid to buy faulty card and power bank. And will demand justice. Please help me in guiding the legal proceedings against the fraud mts company.
This issue has been prolonging for so already complaints to customer care after i stop calling them also.
I have been repeatedly stating that your agent who told me to make the final amount even though i have not used the data card.
I have not made the payment so already informed the customer care for issues but didn’t any response for service this is a mistake on your part, and threatening customer that you are proceeding for legal action.

I got MTS MBlaze datacard delivered on 4 may 2016 and its 7 may and its still not activated.
The customer care says for activation in 24 hours but they all only just say, never does. Every time I complaint they said to wait for 24 hours but it never came to an end.
They themselves told that my all documents are okay and are under updation and I will recieve a welcome message by end of the day. This is the same line they repeat every time.

My mts account no-[protected] is still unpaid. I have been victimized by mts. Regarding face connectivity problem from the beginning and your signal is very poor no signal bar on blank, how it possible and contact customer care they told me area problem for speed & disconnect issue.. Whenever they asked me to check and connect the card i did so that they can fix the problem. Till today no one issue solve the problem about it. But they stared sending bills without providing the service. And now they started threatening calls from their agent pretending that they are from teesh hazari court. I have acknowledgement from the company regarding the problems in the form of customer requests which reflects that they never fixed my problem. Still company goons kept harassing me for money. Now i want to file a legal case and bring the owners of the company to court for harassment and cheating as they have charged rs 2183/- for faulty data card and unnecessarily i have to pay an extra amount each month.
I will make sure company name is maligned in media and will file a fir against the owners as well. I will take my money back and will demand justice. Please help me in guiding the legal proceedings against the fraud mts company.
This issue has been prolonging for so already complaints to customer care after i stop use data cards and cancelling the connection for the no #[protected]..
I have been repeatedly stating that your agent who told me to make the final amount even though i have not used the data card.
I have not made the payment so already informed the customer care for issued problem of speed and disconnected many time contact them but didn’t any response for service this is a mistake on your part, and threatening customer that you are proceeding for legal action.

If this prolongs i have to take legal action against you.