Municipal Corporation Of Greater Hyderabad — i lost my bra original certificate when i went to office they are asking for bribe

Dear sir,
This is lanke premchand, i lost my brs original copy. I went to the municipal office situated in moosapet for taking duplicate copy. They are not at all responding. They are saying that the application should be filed. If application was filed then the necessary documents may or may not be available. They are asking directly for the bribe for the documents i needed.
The officer named "naveen kumar" who is the incharge in the office is asking the bribe. So please respond immediately about this issue. The owner has a right to take the necessary duplicate document with paying the necessary fee to the government. But this is not at all fare. I have ready to pay the fee to the government. But i am not ready to pay any bribe to that incharge. He is saying that the documents will not get if i go by the way of application. So please take necessary action on this.
Thank you.
Lanke premchand.