Musafir — australia visa

I applied for visa 1 month back. Before payment submission, I used to receive a call from Mr.Sameet Shetty, 4-5times in a day reminding me to submit my payment. Before applying, I literally checked with Sameet several times, if its sufficient time to get the visa processed and I always got a confirmed yes. Also, there was no guidance on documents and due to the ask for the confirmed Travel itinary and hotel bookings, I booked everything at an expense of 1Lac Rs.
Post payment submission, my file got transferred to Asmina Kazi, who after multiple follow ups, has not even bothered to answer my call once, The operator has a standard reply that she is buzy and visa is under application. I have been following up with Musafir team several times on the tentative date of visa availability but to no avail and with the pathetic customer service. They have no sensitivity towards consumer's money at stake. They are asking me to follow up with the Consulate myself without even sharing the relevant details and have no visibility on the status. I fail to understand the role that they have played in the entire process except for mentally harassing me and misusing my hard earned money. They just don't bother to respond and have completely messed up my application. Now who is going to reimburse me for the 1Lac I spent on bookings and the holidays I had planned.
Strictly, advise against their services as they are just to exploit you and your money, post that you will be the one following up and the return response would be that its under process and we can't do anything. Really disturbed by their disastrous customer service.