[Resolved]  Musafir.com — Neither they booked ticket nor sent my refund

Address:

395007

Hi
I booked an international flight's return ticket via musafir for ~Rs. 50, 000. The flight is from Germany to kolkata and then from Kolkata to Germany. After I made the payment, Musafir executive called me and said that I will need a transit visa and I told her it is not needed if I stay in the airport. But she said that I should then do it at my own risk. All this was told to me after I paid them.

Then the executive told that she will refund the money. Now, I have 2 problems:
1. I never received any ticket/booking ID etc from them
2. I cant confirm with Emirates/the airline about it has I have no booking ID
3. My account has already been debited of Rs.50, 000, how do I book my ticket now?
4. If I book my ticket later the prices will go up, who will pay for it?

They neither sent me the ticket on my e-mail ID nor did they give my refund. Now, I have been calling them severally, they are not responding.
Pls help !