Musafir — delay in visa processing

I submitted visa application for south africa after discussing with musafir last week and based on the discussion the representation ms. Suvarna asked me to send all the document to mumbai first so that she will verify. I had asked her to submit document to delhi sa embassy and not mumbai and she said she will check document and if everything is fine she will send to delhi for submission.

The document reached to them on friday (19th oct 2018). The document was verified by her on monday (22nd oct 2018) where she never mentioned anything wrong in the document. She mentions that she will submit in mumbai sa embassy however i insisted to submit to delhi but she was very keen in submitting to mumbai.

When all document was fine, she did not submit on monday (22nd oct 2018). Dont know why?

They try to submit only on tuesday (23rd oct 2018) and then vfs representative rejects the form saying passport already has valid visa (I had one sa visa which was valid until 2019 which was issued to me based on work permit issue to my husband but now it had to be cancelled as my husband shifted company). So suvarna did not check this part. And i lost one more day. Also it was very surprising for me that she did not know what to do in this situation.

I myself tried calling embassy and figured out the way. I edited my cover letter and asked to cancel old visa (As suggested by embassy) and issue new visa. Again i want to highlight that suvarna did not check documents before submitting to embassy. Suvarna had all documents now on 24th oct 2018 early morning on wednesday (24th oct 2018) but still she was not happy to submit it to embassy in morning but only wanted to submit in embassy in afternoon (Dont know why?)

When person went to submit today (24th oct 2018) to vfs they say there is some issue with bank statement as it is e statement. But such statement was given by bank and i have been submitting such statement itself in all my visa. Again i would like to say suvarna did not check documents properly.

In all these, i lost 3 days and my document is still not submitted. I need faster resolution to this as i need visa by next week at any cost as my ticket is booked.

I expect some action will be taken on this at the earliest on urgent basis

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