Musafir — Help for flight time and hault modification [#2215084]

Address:	400079
Website:	Musafir.com

Please request team to read my concern and escalation below and before making any kind of action, changes, please confirm with me first don't modify, correct, cancel or hold any tickets without my consent or knowledge.

My contact number is
91-[protected]
[protected]
[protected]@yahoo.com

Hi Team,

I Got wrong information from your customer service agent even after multiple call mail and messages, I want to change my flight, I cant stay in Paris more then 8 hours without transit visa so need to change booking in place of 8 hours halt in paris same time another flight is available who just take hault n taking 2 hours so please let me know what to do for that,

its not my fault as I took ur customer care experts help n advise and after booking when i call paris airport authorities they said asians travelers specially travel visa schengen holder require transit visa for more then 8 hours, we should modify my flight so need not stay there most so not require transit visa, please look into this and make correction on same time morning 2:00 am air france has another flight who halt only 2 hours at paris,

please help me to get the tickets revised without any additional charges n change my only travel flight from Mumbai to Warsaw and modified for just departure travel from mumbai to paris, halt less than 8 hours and paris to warsaw without any charges. because I checked n requested your experts to check again if transit visa needed or not they said not needed so its not my fault at all, m worried please solve my problem.

Please before making any changes please confirm with me first don't modify, correct, cancel or hold any tickets without my consent or knowledge.

Thanks
Nilesh Rastogi

Why would i bear penalties when i am not responsible for mistake happen while booking tickets,

I rely on musafir help desk and got wrong updates ans suggestion, there are changes only into flight from Paris to Warsaw into timing, why you people need me to pay any amount for that somehow there should be no monetary impact,

Booking from Paris to Warsaw only flight change is required, let me know your resolution as i am not responsible for mistake i checked with your customer service agent that which flight will be convenient and he suggested me same flight for paris halt more then 8 hours.

Paying more is totally unprofessional, please respond me with resolution what u guys can provide. wasting 8 hours at paris and require transit Visa is totally rubbish.

Request you to sort out my problem, Please a humble request. Thanks