Musafir — miss guidance

Address:

5th floor, HDIL Kaledonia, Andheri, Mumbai, India, Mumbai City, Maharashtra

Hello sir / madam
I booked schegen visa assistance from musafir.com for which they charged me 2800 per person for 4 persons. 1200 for assistance and 1600 vfs appointment charges. These people asked for advance payment of 11200 which I paid and further told Mee if at any point I want to cancel my services I will be charged cancellation fee of RS 350 per person . After the payment process I was not attended properly, my calls very not picked and my work was delayed Everytime I called they told me the representative I am dealing with is on off ..since my Visa process was getting delayed I asked them to cancel my service . After that they told me they would not refund any service charges and olny refund me RS 1600 per person that is appointment charges. Which was totally decisive and fraud. Moreover the agent who talked with me while introducing the package Mr Anup Kumar Gupta never appeared on call .after I made the payment. These people are fooling customers by making false statements and making money by wrong ways . Furthermore I made my refund request on 9th October and they told me I LL get my refund of 1600per person for 4 persons within 7-10 working days . Which I haven't received till now. I asked them to book my appointment on 5 Oct but they didn't respond my email not pick my call . Then I asked the same on 7th . Still it was not done . Their agent told me that he is calling in 10 minutes but he didn't called me back and I didn't get the desired appointment date nor the helped me out with managing the documents . The just sent me the list to required documents . Which is also available on vfs website . When the payment was to be made my call was picked in 2-3 minutes and emails were responded quickly. But after payment was done nor my calls were picked nor emails were responded. Their mismanagement and casual approach has costed me my dream holiday.