Musafir — not refunding the money

Address:	Mumbai City, Maharashtra, 400069
Website:	in.musafir.com

Hi all,

Just wanted to inform how musafir.com fools the customers

2 month before had called musafir.com tollfree shared all the details about my travel plan mentioning the travel dates but they by mistaken applied visa before the travel date which will get expired when i went to their office spoke to their representatives they told they will reapply the visa with no bare cost from my side incase if the visa gets rejected they will bare the entire cost for all passanger, when today i called them to inform the visa is getting expired so re-apply the same asap these buggers told me i have to bare the visa fees which was very surprising for me, we cant trust them at all - my communication were over mail and on phone i clearly mentioned them its your mistake and ill not able the visa cost which they agreed but now they refused to do so
All my communications were on mail and phone which im going to launch the complaint against musafir that no customers in future should be victim like me
Pls share to all for awareness ho company can fool the customers and mislead