Musafir — paid visa fees for my family and not received right timely service and unauthorised charges now!

Address:

MLA Layout Bannerghatta Road, 560076

Contacted musafir on 3rd march made a payment on 5th march and had sent all documents prior to payment that was requested!!

There have been wrong forms sent and for small information required they do not call and resolve but mail and wait for a response.

The whatapp number they do not respond at all after the payment.

After continuous follow up i learn that there are no appointment dates available which was initially told is available due to which i had to cancel my trip!!!

Loss of money and time

And now for refund i have been calling and mailing for the last few days and have not even got a mail confirmation that refund is processed with the amount details.in one mail they are stating that they will charge me 7500 for the 3 visa stating service charge for the bad\no service provided

It as been very disappointing experience. Reference id : 3547916 - call me on [protected] for any more details.

Last update is mr hemant more has acknowledged the mail and i am waiting to hear the latest

Will send screenshot and call details in my comments to follow if no updates in few days.