We had conversation for Thailand Visa for 4 passengers and they have promised us to provide that.
I have already informed them that i am flying on 08.02.2017 so i need my visa by 7 feb positively and they have told me that it will get done, ”Dont Worry”.
Before the payment, i have asked several times that my main concern was to have my passport back by 7 Feb if any discrepancy will arise in Visa Documentation and they have told me, That is our responsibility to give your passport back by 7 Feb 16 so that least i have a option of Visa on arrival.
I have spend 2 full fledge days for my VISA documents because of their commitment and delivered to the courier guy on 31.01.2017.
On 1 Feb 2017 i have received a call from Mr Yogender Kushik from Delhi Office and he told me not to submit the documents as it will be very risky.
I told him its fine if we will not get Visa but i should get my passport back by 07.02.2016 and he has informed me it will take 2 days for your passport that means i will get my passport on 09.02.2016.
And Apart from that Delhi office personnel dropped a mail to me that i have not received passport of one individual out of 4, i told them to check it properly its with you only.He has replied me back after an hour which was a minute job only.I think they cant understand that your customer will definitely be in huge stress.
This is actually blunder from your company end that two employees are giving me different statements and give me fake promises just to earn money.
I am chasing them from last 30 days for my refund and i did not get it yet.
Is that you and company commitment level.
Update me with only one date when I should expect my refund of Rs 5844. Was this information helpful? | 
I m kanika verma...I have applied for Thailand visa for 8 people via musafir...they told me to arrange all documents mentioned which I did..bt today i.e 8 June 2017 their Delhi office executive mr.yogender kaushik calls that it is risky to apply for visa as you may not receive your passports before your travel
date.i.e 19 june2017..what the hell, these Musa fir executives have all the information regarding my travel date, hotels...And after charging money they are not sure about anything...
This is really disgusting..I have called them end no. Of times to ask about all the details.I have mailed them all the documents before sending them to their Delhi office..their executive checked all the documents at my place..and now this nuisance is untolerable..I want my money back as soon as possible ..