Musafir — regarding refund for non processed visa

Dear sir,

I have booked service for china visa through and my reference number is musafir booking reference m-5pmz8. I applied on 30th march & sent documents for china business visa on 1st of april, on 5th musafir team called me and said the scan copy of invitation is not acceptable and suggested me to process the tourist visa & agreed to them & sent the documents again for tourist visa. Till april 11th my application was not processed as china consulate was not allowing agents when i asked about solution musafir team said they can not confirm when will china consulate will allow agents & even they were not sure will my application will be processed then i requested them to withdraw my application and refund the amount they agreed too. After 15days i got refund email, but i was not full refund they deducted 4000 rupees when i called from china and asked the agent about 4000 rupees she said its charge of china consulate. When my application is not at all processed how can china consulate takes fees.

I asked for payment receipt from consulate but they can not provide it.

Requesting musafir management to look into this matter asap.
Was this information helpful?
No (0)
Yes (0)
Musafir customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    By clicking Submit you agree to our Terms of Use
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    Musafir Phone
    +91 22 6734 4427
    Musafir Address
    Kshitij, Veera Desai Road, Dattaguru Nagar, Azad Nagar, Andheri West, Mumbai, Maharashtra, India - 400053
    View all Musafir contact information