Musafir — Ticket cancellation haven't received the refund amount

Address:	560076
Website:	in.musafir.com

I have booked a flight from musafir.com booking reference number MXMVT and cancelled the flight two days before the travel date, but I didn't receive any call from musafir for confirming the cancellation and one day after the travel date I got a call from customer support musafir i forming the the flight was marked as no show and i won't get the refund amount. I have contacted travel agents several times but they are not processing my refund I am highly unsatisfied with the service and please process my refund amount after deducting the cancellation charges.