Musafir — Unethical behaviour and price

Address:	Mumbai City, Maharashtra, 560078
Website:	Musafir

I have booked my round trip ticket from chennai to mumbai and vice-versa for the 20th of october and want to cancel or reschedule the flight.

I tried calling up the musafir guys and they put me on hold for 15-20 mins every time i called them. When i inquired about it they say system is slow. Also, 4-5 times these guys put me on hold and hung up the call. What am i to do with all the money just going on waiting calls for musafir.

Now finally they say penalty itself come to 4000 for both cancellation and reschedule, with reschedule charging an extra of 6000. No other airlines charge me so much. I am totally disappointed with these guys. I really think its high time to meet the consumer court.