My Airtel Payment Bank — transaction failed

Address:

Gorakhpur, Uttar Pradesh, 273001

I have add amount 500 and balance is deduct my sbi buddy account .but balance are not show in my airtel money. My payment bank number is [protected].
I have been making a transection of500 in my Airtel payment account ([protected]), but amount is not credited to my Airtel payment account no.
Showing transaction failed!!
] (20/09/2017). Balance debited from my payment bank account but balance not credited to Airtel payment account.. When i trying to connect with customer care they talk to me very badly, they have no manner how to talk with a customer, and they cut the connection.