My Dentist — Absolute non-cooperation of branch staff, Refusal of treatment, unreasonable and humiliating behavior of the doctor towards the patient.

Address:	Mumbai City, Maharashtra, 400086
Website:	www.mydentist.co.in

This would be a detailed description, but I want the consumer complaint forum to fully understand the circumstances and the unfair treatment at various levels by My dentist regarding my brother's treatment.

The Ghatkopar west branch of My dentist has an extremely lethargic and mindless staff. I have been receiving Ortho treatment at this very same branch from eight months and have never had such an experience before.
My brother (Rahul Talekar, 13 year old) registered for an Ortho treatment on July 28, 2016. We decided to pay the amount in installments and were supposed to pay every installment in every sitting, which would be once every following 6 months. however, due to maladjustment of dates for the treatment from the branch (twice) and from our side (once), my brother did not receive any treatment till two months. we were given an updated date (which was 19 September 2016) for the commencement of the treatment on 4 Sept 2016 and told to come on that date at 4pm.

I get a confirmation call on 17 Sept 2016, telling me I have an appointment at 11am on 19 sept along with my brother.
As 17th sept was a saturday, I realized, my brother would have school on 19th and would not be available again for treatment before 2pm and the Ortho-dentist (Dr. Kyumi) would leave the clinic at 2pm.

To avoid this repeated delay of treatment, I requested the doctor at the branch on 19 Sept 2016 to wait for a while so as to not postpone his treatment further. they did not agree and instead offered me to visit the Chembur east branch of My dentist at 6pm on the same day to avail the treatment without delay.

my parents did not like that we would have to travel so much to avail the treatment which is already delayed for two months and rightfully our to have in the branch we registered, just because of the refusal of adjustment of timings from the doctors at ghatkopar branch. This shows utter disregard for the patient's convenience and priority of the doctor's schedule over the timely treatment of the patient by the management of My dentist Ghatkopar branch.

So, we decided to adjust on our side and my mother brought my brother from school all the way to the clinic directly by 1:45pm. As we reached before the doctor had to leave, we thought finally, the ortho treatment of my brother would start.

But, there was another female doctor at the branch who we had never seen before (Dr. Shrutika) who told us to pay two installments in advance right there if we were to receive the treatment. she refused to begin the treatment on Rahul even when the ortho specialist was sitting free right besides us and was ready to operate. She claimed that we had not paid two installments of the fees (August and September) and will not receive any treatment unless we pay it beforehand. This sudden call for money was shocking as we had not expected to pay two installments. we knew we had to pay installments per sitting of treatment which never happened in the month of august and that is the reason, we did not pay. also, we were going to pay the next installment as soon as the treatment began (1st sitting) which was on 19th sept.
The doctor refused to tell us her name (I found it out on my own later on) when I asked her. She replied in anger and I quote, "I don't want to tell you and I am not answerable to you." when we asked her why are you asking for two installments without any prior notice of two days at least, she refused to answer and only demanded money and told us to leave if we did not have money.
My mother enraged by this attitude of hers, demanded loudly "How can you refuse the treatment to us and say we cannot pay. we are here for treatment and we have already paid the first installment and will definitely pay the rest. How can you claim that we are not paying and trying to get a free treatment? How can you tell us to get out of the clinic when we have all the right for treatment?"

My mother gave me her ATM card and told me to go and get cash for payment in front of all the staff and the doctor. (Note: the doctor did not stop me to tell me that they accept cards and I need not go to the ATM to get cash for the payment. )

So I went out and got the cash for the payment (which was her condition for treatment) and it was 1:55pm. The doctor (Dr. Shrutika) asked the ortho-dentist to leave as it was her time to go even when we were ready for payment and were present for the treatment.

The orthodentist (Dr. Kyumi) left at 2pm and Dr. Shrutika called the security to remove us out of the clinic. Dr. Shrutika started yelling "You get out of my clinic!" and she did not reason or listen to anything we had to say. She blatantly refused the treatment without reason and humiliated my mother and me in front of all the staff and other patients with no fault of our own.

This incident was absolutely unfair and the behaviour of the doctors (especially Dr. Shrutika) and the staff was terrible and non-cooperative. Even the staff did not meddle to calm down the doctor for being so hyper without reason nor did they inform us about the doctor's name when we asked them. The receptionist and other nurses only kept staring at us while we were told to leave and said nothing. They did not inform of of anything about what to do next, about the treatment or payment and did not even provide moral support out of courtesy for the irrational outrage of the doctor.

I strongly believe that the attitude and behavior of Dr. Shrutika who was present at My Dentist, Ghatkopar west branch on 19 September 2016 at 2pm, is completely unacceptable. I, do not want a doctor like her working at this or any other branch of My dentist because she is absolutely incompetent in dealing with patients, displays emotional outrage on the patient, refuses treatment to the patient, humiliates and asks for forceful dismissal of the patients. She humiliated my mother and me and treated us with utter indignity. She has deeply hurt my confidence in My Dentist itself and I felt like never wanting to come to My dentist for any further treatment.

I want her removed from My dentist team, to maintain the standards of service this company claims and a formal apology from her, for her offensive behaviour to create a displeasing scenario at the clinic and public humiliation.