My Flower Gift — Not sending product or refunding money.

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I have ordered a cake for my dad’s birthday, and even paid additional charge to make the delivery as as standard delivery ( means they will delivery it on same day the specified time) However, because of rain they couldn’t deliver it the same day, the surprising fact is that they didn’t inform me until I ask the updates.I just leave this matter and told them to deliver the cake on the next day. Here shows their responsibility, how bad they are, they didn’t call me or notify me until when I called and texted them in the night. At first no response from them, then they replied me another day and said they will deliver the order. That never happened that day and the following day. My dad got a call from their supplier only after 3 days just due to that he got angry and asked them to cancel the order. But they are not accepting to cancel it. Still they didn’t accept my cancel request and also Not giving my money back. Even when I ask them to deliver the cake they are saying they can’t deliver the cake until I pay them another additional amount. The most frustrating part is that I never found them apologizing. Now I lose my money. They are not delivering the cake. No action has been taken from their end still now. It’s been a week now. Can you please help on this. It seems like I have been cheated and no option for me rather than paying the additional cost they are asking. As the ceremony day has gone I no longer need this product. I only want refund. Could you please take necessary action on it.

The order details is attached here.