My Flower Tree — refund of prepaid order they didn't delivered
Delhi, Delhi, India
DiDiksha Monga on Feb 14, 2020
I have order for valentine's product of 3955rs plus they charged me 49rs. Express delivery charge also charged me 240 rs occasion surplus. Total 4233rs.
They were supposed to deliver order till 2100hrs i tried to reach them 100 times or more on phone no.[protected].. Customer care pick calls and disconnect after i ask about order which i placed. And most times no. Is not reachable even it doesn't connect from no. We have posted on website while ordering i have called from another no. But after taking order no. They disconnected. One of agent asked me to wait till 9pm it will be delivered by that time. At 8:40 i checked order status it shown order in processing not even out of delivery when i spoke to them on fb chat there they said they are checking and right away in 10min at 8:50pm it shown me delivery attempted at 5 and rescheduled for 15 feb. Whereas they had 2 contact no. They didn't even call any of them. No one came to deliver at our place. I ordered cake bookey.. Wine for occasion and paid 289rs. Just for same day delivery. They did fraud i tried to reach but they don't have no. To reach and then stopped replying on fb even. Even somewhere it shows delivered whereas we haven't got order. I don't want order on 15. I just need my refund back of 4233.
[Feb 16, 2020] My Flower Tree customer support has been notified about the posted complaint.
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