Myntra.com — amount debited from account, but transaction failed

Address:

Mumbai City, Maharashtra, 4900054

I made a purchase on myntra and paid through bhim upi option, the amount was debited from my sbi account but my order failed. I got in touch with myntra and they haven't received the amount. There is some issue from the bank's side. However, the amount is cleared from the bank's side. It has been debited from the account and sent ahead is what they say. Myntra is saying that they haven't received the amount and are asking to wait for 10 days more. Every time i call them they ask to wait. Its been six days now and i didn't receive the refund as well. Please look into this matter and resolve it as soon as possible.

My transaction id is:[protected]
Date: 29 september 2019
Time: 10:24
Amount: 3774.82

Thank you