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Myntra.com — amount got deducted through airtel money but order payment failed in myntra app

Was trying to place an order with myntra.com through their app on 1st feb 2019 and i made a payment of 1539 through airtel money wallet ([protected]). Due to some problem i dont know why but money got debited from my account but no order was placed with myntra. Myntra denies having received the money but my payment has been made. Haven't received any confirmation of refund from myntra side even though i keep calling their customer care. This is totally disgusting... I called them. When i placed order there was an offer of some cashback from myntra if i make payment through airtel app.. I have attached screenshot of payment. But money is yet to be refunded.
amount got deducted through airtel money but order payment failed in myntra app
amount got deducted through airtel money but order payment failed in myntra app
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Complaint Status


[Feb 03, 2019] Myntra.com customer support has been notified about the posted complaint.
Complaint comments  1 Comment     Updated: ShareTweet

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Same happened with me today

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    Myntra.com
    Customer Care Service
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