Myntra.com — Charger not received with smartwatch

Address:

Antartica D 806, Casa Rio, Nilje , Opp Royal supermarket

I am writing this mail to you with the deepest dissatisfaction with a purchase of a smartwatch on Myntra app.

I had ordered a French Connection smartwatch on your app and I received the watch without a charger. On raising a request to your call centre, they said they'll take 72 hours to resolve me query. After 72 hours also there was no call back or message intimation. I called the customer care again and they said they need 24 hours more and I'll be updated automatically through the app. Unfortunately that didn't happen as well. Same thing went on for 5-6 times with your customer care team and finally at the end what came was a disastrous shock to me. They now say that the order was "fully delivered from our end". What does this mean ? I had bought this watch for my wife as she was going for a vacation, and now she's also back from the vacation and the watch is just sitting idle in the box as we cannot use it since day 1. All we've asked is to get the charger cable to us, or replace the same one with another piece. It is seriously disappointing to get this service from Myntra as we have been shopping with you since years and we have never received such a pathetic service.

If you're trying to tell me that I'm lying to you about a mere charging cable then it is not going to be good on your end. The cable could be missed out from the company itself, could be many more reasons, but not resolving the problem is way too bad. If this was with Amazon, I would've got the same watch cable in 2 days. It is really disappointing to receive this feedback and force me to reach out to you. Your team says they have 'investigated' and come to a conclusion that my claim is rejected.

Request your intervention and resolve this for me as paying 4500 for a watch and not being able to use it for almost a month is not acceptable. I have mentioned my account details below -

Email - [protected]@hotmail.com

Mob - [protected]

I would appreciate if we can connect on a call and discuss this.

Thanks & Regards,