Myntra.com — Exchange product not delivered

Address:Bangalore, Karnataka, 560066
Website:Myntra

I created an exchange request for catwalk sandals as it was small in size. The myntra personnel came and collected the product I wanted to exchange. But when the delivery personnel came to deliver exchanged product, he asked me to return the sandal with smaller size. When I informed I have already returned the product, he misbehaved and didn't deliver. I raised issue with myntra but didn't get any proper reply. Its been about a month now. Either return my money or deliver the product.
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Myntra.com customer support has been notified about the posted complaint.
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I have recd the product. The tracking status has not been updated. I want to exchange the product.
How do I initiate the process?
THE PRODUCT DETAILS ARE AS UNDER:

Order No.:[protected]-5919603
Item Code: 1064923
Order Placed:Monday, January 2, 2017

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