Myntra.com — I have not received refund amount yet

Amaravathi Y

from Thiruvananthapuram, Kerala

Address:	560068
Website:	Myntra.com

Hi Sir/Madam,

In October'16 i have purchased some products in myntra. And i have returned few items in that. They have collected the items from me and initiated refund transactions. In myntra account it says that they have refunded successfully but i did not receive the amount in my bank account. So i have called up Citibank and enquired about this, they have asked me for ARN numbers so that they can track. I have got the ARN numbers from myntra and provided the same to Citibank. After investigation Citibank said that they are not able find these ARN numbers. But what myntra says is that they have refunded successfully.

This back and forth mails happening from last 5 months blaming each other. I have no clue whom to blame on this. Need your help to resolve this issue. And this is my last option.

Here are the details:

Order number[protected].

Return No: 18180292
Return No: 18047463

ARN : 75134836303316086304286 - Amount Rs.713.57
ARN : 75134836308816090013943 - Amount Rs.630.97

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Myntra.com customer support has been notified about the posted complaint.

May 04, 2017

Updated by Amaravathi Y There is no update on this yet... Is anybody taking responsibility to resolve this issue?