Myntra.com — incomplete order delivered and rejection of complaint

Address:

Hisar, Haryana, 125001

Dear Sir,

This email is in regards to our concern related to the missing product in our order number 112882286227727981901.

I may humbly submit that we are doctors and we won't tell lie or cheat. We had phoned customer care within an hour of receipt of packet when we opened our bags received that day. It is true it was sealed and un-tampered and this we told customer care too.. But the contents were crumpled and enclosed in a shabby old polythene. Definitely the supplier failed to put the top in the packet or intentionally did it if he had lost one component of dress.

Your reply is unsatisfactory and your reply saying that you are not inclined to look into it further puts a brand like Myntra into very bad repute.
We have so far great respect for you. You can look at our purchases and our history of purchases. We are a dedicated good honest customers and you should blindly trust your valued customers.

Please reconsider the issue. Choose one of the following options:

If top is available please send us the top. It is the cheapest part of dress.
OR
Take back other components of dress too and give us full refund.
OR
Take back other components of dress and do not refund us. I am giving you consent for this and I won't pursue it further if you collect it back. It is of no use to us.
OR
Allow us to behave like a litigant and go to consumer forum and put ourselves too in bad repute like you are doing to yourself . Trust us, we do not want to stoop so low and adopt such an action for a meager purchase. We love Myntra so much and we would hate to think bad about Myntra.

You should look after your reputation and future sales. My word in social media about this incident will harm our so far much liked and trusted company Myntra.
Please for God sake do not put your company to bad repute. We have dealt with many companies in India and USA and have always found friendly companies who trust customers.
You chose to trust your partners in your so called thorough investigations but did not think of trusting your customer in the investigation.
We would certainly not like to be labeled as liars or cheats by you.

Your investigations should have included investigations into character of your client. Mistake has occurred some where, because we did not receive the top. Of many hundreds of purchases we did with you this has happened only second time. It did happen long time ago and our complaint was resolved as it should have been.

I wish Myntra good name and fame

Best regards


Dr.N.K.Khetarpaul MD
Khetarpaul hospital
SCF- 211, CUE -1
Green Square
Hisar-125001
Haryana (India)
Ph.O +[protected], 233300, [protected]
Email : [protected]@gmail.com,