[Resolved]  Myntra.com — Myntra Customer Care- Worst Service

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Bangalore, Karnataka

I have ordered a watch from myntra and hav explained the customer care in detail i used it for few days and it was damaged, after making me wait for one month, the customer care replied as you have already used it cannot be replaced, seems the customer care or myntra team doesn't have any real work, other than waisting our time. Such a disgusting service, completely spoiled the spirit of online shopping. WORST SERVICE EVER!! Hello Jithesh, I am sorry for the delay in response from our end and regret the inconvenience caused. As per the update from the concerned team, your return request has been rejected. Hence, please accept our sincere apologies as we would be unable to accept your request. Thank you for your support and co-operation. Warm Regards, Suraj Myntra.com Email us @ http://www.myntra.com/contactus Did you try our new Android Mobile App? – Download and Enjoy Shopping @ https://play.google.com/store/apps/details?id=com.myntra.android Response By E-mail (Chinmaye Omprakash) (12/07/2014 04.04 PM) Hello Jithesh, I appreciate your patience in this regard. I would like to inform you that, our concerned team is working on this issue on high priority. You can be assured that, we will update you at the earliest. We require your patience and support, any inconvenience caused is deeply regretted. Chinmaye Omprakash Myntra.com Email us @ http://www.myntra.com/contactus Did you try our new Android Mobile App? ? Download and Enjoy Shopping @https://play.google.com/store/apps/details?id=com.myntra.android Customer By CSS E-mail (jithesh (11/07/2014 12.04 AM) Do updating my phone number solve this problem? Kind Regards, Jithesh C.K On Sun, Jul 6, 2014 at 3:14 PM, Myntra.com <[protected]@myntra.com> wrote: Response By E-mail (Shyam Praveen) (06/07/2014 06.44 PM) Hello Jithesh, I completely understand your frustration, and I am really sorry for the inconvenience caused. The issue has already been forwarded to the concerned team for review, once we receive an update we shall get in touch with you. Please note that on our records I see that your mobile phone number is "[protected] " if you wish to update your number please follow the below mentioned steps. Login to Myntra.com with your registered e-mail address >> My Myntra >> View Profile >> Update your current mobile phone number. We have taken note of your comments expressed on our services and we assure you that we are taking steps in this direction to avoid such instances in the future. We will make our best attempt in re-establishing your confidence in our company. Warm Regards, Shyam P Myntra.com E-mail us @ http://www.myntra.com/contactus Call us @ +[protected] Did you try our new Android Mobile App? – Download and Enjoy Shopping @https://play.google.com/store/apps/details?id=com.myntra.androida.android Customer By CSS E-mail (jithesh (06/07/2014 12.04 AM) Hello? I hav never seen such a sucking service like this. Did you guys completely lost it? On Friday, June 27, 2014, Are you guys sleeping over the image which i have shared, such a disgusting service. On Monday, June 16, 2014, Myntra.com <[protected]@myntra.com> wrote: -- Kind Regards, Jithesh Response By E-mail (Violet Sophia) (30/06/2014 12.58 PM) Dear Jithesh, I apologize for the delay in response from our end and regret the inconvenience caused. This e-mail is regarding the product code 60839 (Tommy Hilfiger Women White Dial Watch). As per the update received from the concerned team, request you to reach out to the nearest service centre with valid warranty card and invoice copy. They will assist you further. However, we are following up this issue from the concerned team and waiting for the revert from the brand. In case, if you have any issues request you to revert to the same e-mail thread to assist you. Thank you for your support and co-operation. Regards, Violet Sophia Myntra.com Email us @ http://www.myntra.com/contactus Call us @ 080 – 43541999 Did you try our new Android Mobile App? – Download and Enjoy Shopping @https://play.google.com/store/apps/details?id=com.myntra.android Response By E-mail (Jyotsna Kumari) (27/06/2014 06.26 PM) Hi Jithesh, Please accept my sincere apologies for the delay in reverting to you as I completely understand, how eagerly you may have been waiting for a resolution. I would like to inform you that, our consent team still working on this issue and try to resolve the issue at the earliest. Once we receive an update from them, we will get back to you. Regards, Jyotshna Kumari Myntra.com Email us @ http://www.myntra.com/contactus Call us @ 080 – 43541999 Did you try our new Android Mobile App? – Download and Enjoy Shopping @ https://play.google.com/store/apps/details?id=com.myntra.android Customer By CSS E-mail (jithesh) (27/06/2014 01.28 PM) Are you guys sleeping over the image which i have shared, such a disgusting service. On Monday, June 16, 2014, Myntra.com <[protected]@myntra.com> wrote: -- Kind Regards, Jithesh Response By E-mail (Soubam Romio Singh) (16/06/2014 07.36 PM) Hi Jithesh, I have noticed that, we have already forward the issue to the concerned team to look into the matter for the positive resolution and we are continuously following up on the same issue. You request is already progressed and we will surely revert to you at the earliest, once we get an update from the concerned team. Any inconvenience caused is highly regretted. I request for your kind co-operation and patience in this regard. Regards, Soubam Romio Singh Myntra.com Email us @ http://www.myntra.com/contactus Call us @ 080 – 43541999 Did you try our new Android Mobile App? – Download now @ https://play.google.com/store/apps/details?id=com.myntra.android Customer By CSS E-mail (16/06/2014 06.37 PM) Hello do you have any update on this? Question Reference #[protected] Kind Regards, Jithesh C.K On Tue, Jun 10, 2014 at 5:03 PM, Myntra.com <[protected]@myntra.com> wrote: Response By E-mail (Taniya Shaji) (10/06/2014 08.33 PM) Hi Jithesh, Thank you for sharing the images of the product. In view of your complaint, I have forwarded the images shared by you to our concerned team for their review. Once we receive any update we will get back to you at the earliest. I will take follow up personally with the concerned team, and try to get the best possible outcomes to your said issue. I request your patience and support in this regard. Warm Regards, Taniya Shaji Myntra.com E-mail us @ http://www.myntra.com/contactus Call us @[protected] Customer By CSS E-mail (jithesh) (10/06/2014 07.49 PM) Please find attached is the image for your further processing. Question Reference #[protected] Kind Regards, On Tue, Jun 10, 2014 at 3:38 PM, Myntra.com <[protected]@myntra.com> wrote: Response By E-mail (Taniya Shaji) (10/06/2014 07.08 PM) Hi Jithesh, Extremely sorry for any inconvenience caused, however, we would require the images so that we can further process your request. Please arrange for the images to be sent in 'JPEG' format through contact us form, at the earliest. Awaiting your response. Warm Regards, Taniya Shaji Myntra.com E-mail us @ http://www.myntra.com/contactus Call us @[protected] Customer By CSS E-mail (jithesh (10/06/2014 04.39 PM) Hi, Do you have any update for me on this? Kind Regards, Jithesh On Tue, Jun 3, 2014 at 1:11 PM, jithesh Dear Saikat, I didn't mean the product was damaged when I received it, It was used for 2 month or so than the front cover of the watch came out and we didnt use it after that. I can share the snapshot of the watch in some time from now. Kind Regards, Jithesh C.K On Tue, Jun 3, 2014 at 1:02 PM, Myntra.com <[protected]@myntra.com> wrote: