Myntra.com — myntra not refunding my money for failed order

Address:

AKR Tech Park - B Block, 7th Mile, Off, Hosur Rd, Kudlu Gate, Krishna Reddy Industrial Area, Garebhavipalya, Singasandra, Bengaluru, Karnataka 560068, 110032

Hi,

During their year end sale on 22nd Dec, 2019, I had ordered 5 items amounting 4366/- on which I was getting 10% discount on my debit card, total amount was coming as 3930/-
My order got failed but this amount 3930/- was deducted from my bank account. I, immediately called up the customer service and illustrated this issue. Myntra clearly stated to me that there was an issue in their payment gateway due to which my order got failed and confirmed me to initiate the refund ASAP. Its been more than 8 days now since I have been waiting for my refund to reflect back in my bank account.

Now speaking about customer care executives, they're one of the pathetic, miserable executives I've ever spoken to, on phone. They're such mean and evil creatures.
At first, they'd tell me to wait for 2 min to check some information related to this issue and they'd ask me to stay on hold for 2 min and then they would turn their back and blatantly cut the call, which is atrociou. I am continuously chasing Myntra support to get an update on this issue as if it’s my mistake to ask for refund for my failed order. They are acting completely irresponsible and ignoring this issue.

The executive they've hired, are so unresponsive and are not even trained to speak properly.
From the past 8 days, i have called them for more than 15 times to get the update regarding my refund. And everytime, i was asked to wait patiently for 24hrs.
But even after waiting for 8 days, the refund is not yet reflected in my account.
I trust this delay is just an oversight, but i need the refund immediately
I'm looking forward to launch a consumer complaint against Myntra for not resolving this particular issues.

Customer care executives who had given me false promised and insufficient information regarding my issue are Kinjal, Pooja, Madhav (Floor Manager). I have all the recording with me to showcase their unrealistic behavior towards me and the mental torture which I have gone through.
I hope to see some action on this issue now and help me in getting my hard earned money back.
Myntra ID: Abhishek.[protected]@gmail.com
Phone no: [protected]
Regards,
Abhishek