Myntra.com — Nike sports womens shoes

Ziv

from Mumbai, Maharashtra

Address:

580, Sunlight Bldg, 1st Floor, Room No.5, J.S.S. Road, Chira Bazar, Marine Lines, Mumbai-400002

I had ordered Nike shoes on Myntra on[protected] which had the original cost Rs.7995- It was under discount for Rs.5599- I immediately received the shipment on[protected] at 12:17pm As received in the Myntra paper envelope big size when I opened the package envelope the shoes I ordered was in the box which was completely in bad shape when I opened to check the shoes I immediately realized that the Nike shoes what I paid Rs.5599- isn’t the original it was a copy.. As I’ve been using the sports brands an I can quickly sense it’s not the original.. So for further confirmation I went to a Nike stores at Colaba Mumbai, to check with them and as expected the sales person told me it’s a copy which is sold on Myntra As the original quality differs the copy.. so at 5:02pm on[protected] on the same day I received I went on Myntra site and requested for the return and refund and also ticked the option they had for return which was for quality.. Then I received the message for the return product pickup which was picked on[protected] at 07:02pm.. when I checked after an hour on Myntra for my return item the query mentioned was quality check failed.. after that on their site I messaged them and the next day requested for call back which I received the call on[protected] where I explained the entire scenario to the customer executive that how did the product quality check failed when I’ve not used not done anything with the package kept as it was received and requested for the return.. But today on[protected] I received message from Myntra my requested for return and refund is been declined.. how horrible it is.. Myntra can’t be trusted.. we sitting at home order online trusting the Myntra site thinking the product will be genuine and original.. Why should I pay so much of amount for a copy and I had ordered and paid money for the Original product not a copy if you guys are bullying people that’s not excepted.. As I’ve paid the Amount for the Nike shoes from IDFC EMI loan the Myntra sent message the return and refund is declining and my return product will be shipped soon.. I’m not going to receive the shipment.. and I want my money paid back at the earliest
Order No.115696325902576766003

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Myntra.com customer support has been notified about the posted complaint.

Nov 22, 2020

Updated by Ziv Myntra tried delivering the same product to me twice what I had returned and had asked for the refund has I had problem with the quality.. But even after the complaint with you I haven’t received any refund till date or any call or information about my refund from Myntra.. plz intervene in this matter as it’s a big amount and they are not ready to refund my money.. As I’m posting is the product Nike shoes pictures As the Myntra is rejecting to return and refund as quality check failed.. you decide the genuineness of the product as Myntra states quality check failed.. As it was my reason to return the product as it’s not the Original genuine Nike shoes and it’s just the copy and i knew it immediately as I opened the shipment and I asked for the return and refund coz I’m paying such a big amount is to buy Original product and not copy..