Myntra.com — No Refund amount from last 1 month

Address:	110037
Website:	www.myntra.com/contactus

I have ordered adidas men's shoe on 14th july 2016 with online payment of rs. 2, 792. After receiving the product we doubted its originality and size was also not fit and proper . Therefore we returned the shipment through Overnite Express Courier which returned the product at Myntra office ( address provided by myntra). The returned product was delivered to them on 2nd august, 2016. Thereafter we are continuously in contact with myntra online shopping for our return Refund. Initially they told they will take 7 business days to process the refund. But after waiting for 10 days also when we did not get our refund we contacted them again and again through customer care number and mail id provided by them. Then they started claiming that myntra did not receive our product and hence asked for proof. We have mailed them all the proof they required like bank payment snapshot image, courier receipt, image of message from courier service that the product was delivered to them and it was mentioned that someone 'singh' has received the product on 2nd august itself, courier tracking details etc. Now inspite of sending them all the proof they asked for and multiple mails and calls they have still not solved this issue and still no refund amount is credited to me. Today its 4th september.Its more than a month am contacting myntra for my refund.Everytime they reassure of the refund but still no action is taken. They never contact back by themselves neither they are solving this refund issue.