[Resolved]  Myntra.com — Not a Great Place for shopping

Address:

Mumbai City, Maharashtra

I have bought a bag for my wife on her birthday. But when I received the bag, it was damaged. Unfortunately it was the last piece and they did not have the replacement. Myntra was ready to take the bag back and return the entire money to me. I told them that my wife liked the bag and she wanted to keep it, I need to get it repaired locally at my own cost. However as the bag was delivered to me in a damaged condition, I suggested that Myntra should not charge me full amount for it. But they did entertain my suggestion. Though I might sound unreasonable, this is not how online retailer like Amazon in US or UK treat their customers. Is it unreasonable to expect world class customer experience from an Indian company?