Myntra.com — ordered adidas and received with adidas tag and bar code

Address:

Banglore, Thane, Maharashtra, 401105

Requested for an Adidas bag for 4k and was send an other bag worth 1k...on complaining a refund was initiated without even contacting me while I was told I will get a call bck within 24hrs.

Really ashamed of being a Myntra Icon and being cheated like this by you all.

Being fraudulent and then straight denial for exchange was added misery to my concern.
I called to complaint and no one was ready to speak to me. I was on call for 35 mins and the associate was not asking me to hang up quite frequently.

I never expected this from Myntra. Having a set image in the market and then declining the quality of product and services will not lead for a great success In the long run.

As an esteemed Myntra Icon customer like you all mention I am sure I am entitled for a compensation for the hassle I had to face because of Myntra. Wasting my time calling again and again and getting no resolution at all.

I need a quite good reply for the same.

Hope this email doesn't go in vain.