Myntra.com — Payment deduction but order not placed

I placed an order on myntra on 28th march for Rs.1198 and the payment got debited from my account but order was not placed. On myntra it is written to wait for 7 days for these cases. When I didn't got my refund I called the customer care, they told me they did not received my payment due to payment gateway issueand to check with bank. The bank told me that I made the payment with google pay I have to check with them. Gpay customer care told that the transaction was successfully completed. The payment is there in my bank account statement too. Please help me regarding it, i am attaching my account statement for te same.
+3 photos
Was this information helpful?
No (0)
Yes (0)
Myntra.com customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Myntra.com
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    8%
    Complaints
    9797
    Pending
    0
    Resolved
    805
    Myntra.com Phone
    +91 80 4354 1999
    Myntra.com Address
    Survey No.17/9-B, Maruthi Chambers, Ground & 1st Floor, Annexe, Roopena Agrahara, Bommanahalli, Bommanahalli, Karnataka, India - 560068
    View all Myntra.com contact information