Myntra.com — product was wrongly sent and return request is cancelled by them

Address:

Mumbai City, Maharashtra

Hi,
This is regarding how big whales fraud you. I had ordered prophere adidas worth rs.11k from myntra. It was delivered to me in last month, when i opened the box the shoes were wrong. They delivered some other pair of shoes instead of prophere adidas. So i requested a return complaint, on their analysis they cancelled my return request saying that it was properly sent from their warehouse. But i don’t understand on what basis did they verify as the product box dint have bar code and no price tag as well. Now they say that there has been no problem from their end, wherein the logistics is also provided by them. They have not been helpful at all, and now i am stuck with these wrong shoes worth lesser amount and also loose my rs.11k. This is highly ridiculous and that to from a big whale like myntra. I would really like you to help me if possible.