[Resolved] Myntra.com — refund not issued

bharathh21

from Chennai, Tamil Nadu

Address:

11/5,First main road,Second Cross street,Thiruvalluvar nagar, Chennai, Tamil Nadu, 600118

I have placed an order on myntra at 09/10/2019, the transaction got declined and the amount has been debited i called immidetely they said they will refund with 48hrs, post 48 hrs when they called they are saying the same thing and they are not providing a proper solution, i have made the payment through paypal and paypal says the refund is not yet initiated from mythra side, please help with the issue and come up with a proper solution

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Oct 5, 2019

Complaint marked as Resolved

Company have made the refund, thank you

Myntra.com customer support has been notified about the posted complaint.

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Comments

Sreyash Chowdhary

from New Delhi, Delhi

We placed an order for a Next Suit. It was a three piece suit and Myntra delivered only the jacket. We discovered that the product was incomplete after making the payment and accepting the package. We immediately asked for refund and to return the order.
Now Myntra is refusing order pick up and refund.
The call centre guys make ridiculous statements like produce an evidence. How can one produce an evidence of a something that has not been delivered?
They said make a video. Who makes a video opening a package? Are we to doubt every delivery and make videos for every product purchased on-line?
When we asked to talk to the supervisor, they disconnected the call. That's the level of service Myntra is providing.
So disappointed.

Please pick up the order and refund our money. The money that we paid is way too much to let this go.