Myntra.com — refund not processed and bad customer service

I ordered two products from myntra but cancelled it and two weeks had passed but my refund is not processed, I called them and they said they have successfully done the payment so I have to contact my bank . Bank said that you have to visit your home branch I am in different town for studies so how I am supposed to go to my home town. When I went for the online complaint of the bank they asked the reference no but that too is incorrect . The amount is not back in my account so is this my my duty to call every place and ask for my refund. very bad customer service.