Myntra.com — Refund of rs.1600/-

I placed an order in 26th july 2020 and an amount of rs.1600/- has been debited from my account but myntra claims that they did not receive even though my bank - canara bank confirms that amount has been transferred to their account with reference no.[protected]. If ref no. Has been generated that means amount has been transferred to my tea. But they are not accepting that they have received the payment. And continuously asking me to contact bank. What’s happening??? They are not accepting due to lack of will to transfer back the money. I want my money back. Contact me asap