Myntra.com — Return has been declined for wrong product.

This is in regards to the Khadims
Women Navy Blue Solid Peep Toes
Size: 40
with Order Id # # 1171298 [protected] for which I had placed the request for return because I received the wrong product. The person who came to collect the product refused to accept and asked to contact customer care. I called the customer care the same day for this issue and I was told that I will be getting the solution within 24-48 hours. But there was no response. I then again called the customer care and explained to them and they told me that I will be getting the resolution by the next 2 days and they declined my request saying that the product passed the WV check. I had to contact the customer care team once again and this time they asked me to share the pictures of the product received along with the barcode. I did that and again they rejected the request with the same excuse. J have contacted them many times but they are not ready to accept the return. Also, I asked them to show me the proof of QC check they have done. They declined that request as well.

I then had a written request to Myntra on 7 the may attaching the photos of the product for proof and was told that the team will be proactively contacting me for the same but there is no response.
am also attaching the photos of what i have recieved.

Would request you to look into my case as a priority.