[Resolved]  Myntra.com — Return rejected

Address:

Niraml chayya towers zirakpur

This is in regards to the dressberry boots with Order Id # 116033444925832029703 for which I had place the request for return due to size issue I had. The person who came said the product was used and did the take product along whereas it isn't used at all. I called the customer care the same day for this issue and i was told that I will be getting the soulution by 18th Jan. But there was no reponse till 18th Jan. I then again called the customer care and explained them and they told me that I will be getting the resoulution by 21st Jan and again to no response. I called them today on 21st and was told that your case was again declined as the request that was entered was for the wrong product which I never said and explained them many times.

I then had a written request to myntra on 21st Jan attaching the photos of the product for the proof and was told that the team will be proactively contacting me for the same by 27th Jan. Today is 27th Jan and there is no reply from your end. I called the customer service and was told that there is only 1 day left for your request and you will be receiving the solution by EOD which makes no sense.

Would request you to look into my case at priority.

Mobile no. - [protected]
E-mail address- [protected]@gmail.com