Myntra.com — tommy hilfiger backpack

I ordered a tommy hilfiger bsckpack 1 months before and i sent return request on the same day, because that bag size was small for my laptop.. I did not use it at all and i send return request on the same day.. I m student and i m busy untill 3 pm. One time corrier called me for pick up. I was not able to answer him and then i called, he did not answer.. He did not come since tgat day, almost one month is passing from that day and no one came for pick up.. I payed 6000 rs for this bag... I want to know why myntra is doing some thing like this.. I called to customer care service more than 5 times, first they sent me one email like this : u had complaint from used product (Which i did not complaint like this and it was regarding to bag siza which was small) and then they told we will not accept the return! Again i keep calling to customer cate, they told me that 100% they will do return within 6 days, still tgey did not send a single email regarding to my request, even i had ordered one tea pot with cash payment, same thing happened and because i was not at home that corrior canceled my item and it returned without my opinion... Its post problem and not me.. Even i asled for self shipping the myntra team told me not to do.. And now i m really confused... Its 6000rupies and honestly i want some good item which is usable... I m student and this money is valuable to me but i feel myntra is just cheated me with this product.. They did not send me a single sms or email.. And it was a valuable product, i was not able to keep it in securatory gaurd... So unhappy and disappointed with myntra... I wanted to order so many other products but once this tommy hilfiger back pack and tea pot delivery and return requests had canceled, i stopped ordering from myntra since their team is really not responsible about the expensive items and they just want to receive the money and not take it back! I feel cheated... I will not order and i m gonna order from main brand apps, myntra just cheating people!!!