Myntra.com — Adidas football

Address:

Bangalore

I had ordered an Adidas football worth rupees 3999.. After receiving it, i found that the ball was an used ball.The weight of the ball was very light and the bladder of the ball was worn out and there were dark brown patches all over the ball.It seemed that the ball was used by someone for quite a long time and then that person had returned it to myntra..I immediately called up the customer service and told him to apply for exchange as I had received a used ball. When the delivery guy came to exchange the ball and take the used ball, after seeing the ball he claimed that I had did it by myself so he can't take away the ball..I told him that I have the pictures and the mail that I had sent to the customer service showing that I had received a defective ball..He told he did not get any PP. After that I again contacted the customer service and told them the whole issue..They again gave me the same answer claiming that they are lodging a complaint against this and my issue will be resolved within 28th June.. Today I got an email from myntra stating that the quality department has checked my status of the ball which was being delivered stating that the ball was in good intact condition before delivery therefore my request has been declined.. Again I called up the customer service and they told they will re send a mail to investigate once again by the quality department regarding the condition of the ball before delivery. I need a new ball at any cost. I am going to lodge a complaint against u guys in consumer forum. 4000 rupees in vain.Such fraud company.