Myntra.com — defective shoes delivered and not accepted as return

Address:	560068
Website:	www.myntra.com

I ordered a pair of shoes from Myntra, which were defective. So after raising a return request, they provided me another pair of shoes in exchange for the defective pair.

The new pair looked good when I opened the box, but as soon as I tried the shoes and tied the laces, Black rubber part holding the lace snapped from one of the shoes.

I raised a return request again, but they are not accepting the return stating that they(Myntra) shipped the product after stringent quality check.

I have had more than 6 phone conversations, and a lot of email conversation explaining the issue and asking them to accept the return. But Myntra rejects it every time.

Myntra Order Number:[protected]-9562001
Original Order date: July 11, 2017
Customer Name: Rajat Mehla
Customer email: rajat.[protected]@gmail.com
Desirable Solution: Refund money in full