[Resolved]  Myntra.com — did not get my refund after 2.6 months of returning product — account being locked

Address:

Myntra Designs Private Ltd., AKR Tech Park, B Block, Krishna Reddy Industrial Area, 7th Mile, Kudlu Gate, Bengaluru 560068, Karnataka, India

Hi,

[incident: in[protected]] — high priority.
I am a very old customer in myntra, i was never into this type of situation..
My account details are: ([protected]/[protected]@gmail.com).
I have received a product (Order id:- 113609464754020111301) in my office address., date is 19/03/2020
The product is looking dull as comparing to the pic shown in app, i raised a return request on the same day, it got picked up buy 20/03/2020 from my home address.
After that it was not passed for quality check because of missing tags, the courier person himself checked and said product was fine to me.
After that how can he mislead the return process.. I got a sms on 20/04/2020 that the return request got declined (Return no:[protected]).
I tried to contact customer support via mobile/email everytime they are saying we are getting confirmation from logistic team, it is being delayed for covid-19.
Now today is 31st may, 2020 again another system generated return request got created and another courier person is asking for return where i had already returned the product from my home address.
Again, they are saying we are then rejecting the return request.
Now please help me today my account got locked for whatsoever reason might be for calling cc everyday for asking my refund.
Is it my fault for all nonsense things or your management? If you can't handle one case how all people can trust your website?

Please do these following items:
1) take a confimation from logistic team that product has been already picked up as i did on 20th march and update all details on your database.

2) unlock my account.

3) iniate my refunfd asap. Don't make hold it for more days and please stop saying stories.

4) try to put one case worker on one item and escalate my issue to case manger authority to resolve it asap.