Myntra.com — My account is locked and refund is approved and I did not get refund because account is locked

During sale in 2020 I purchased bulk amount of products mainly bedsheets, watch etc
I am icon member of myntra
What happened is I got a box without watch and one bedsheet was missing and I got two completly different bedsheets .so I call customer care and they register the incident and they told me to wait ok then after two days without any solution I get a mail telling the incident is closed as we can see product is delivered again I call the customer care and again they register the issue and finally my account got locked then I get a message from them kindly log into ur account and provide ur bank details ur refund for missing products is approved .now I call customer care and asked for the help today I got a mail telling that I have violated they rules and my account is locked and can't process the refund

Details and order number

114419370583717611903
Refund amount:1045 rs
Bombay Dyeing Dyeing bedsheet

114438404176817551401
Refund amount:1700 rs
Product name: Daniel Klein watch

Got two different bedsheets
Order number : 114432227895981854703
Product name : cortina bedsheet