I gave my Figo car for general oil service on June 30. No issues with my car. They said in the evening that car wash alone is pending and will give by Saturday. Until Sunday evening I kept following up for no use. Nobody will attend your call for sure.
Then by Monday again after multiple follow-ups luckily I got my car without a proper wash even after 3 days.
I firmly believe that Sat and Sun my car had been used by them for their personal use and they returned it by Monday.
4 days for a general Oil service and that too after 100 followups.
I did not ask for AC gas charging, but they did and told do you agree. Believe Oil change should have been done.
No proper water wash but they claim they did it.
No transparency from their side.
The service message we get and what they bill will be different.
Funny thing is that you dont have any responsible person to talk to or complain.
The below people are responsible for my turmoil and nobody available at myTVS to take up the complaint.
Prashant -[protected]
JaiyaMurthi - [protected].
Saturday July 1 I went to their officer by 7 pm looking for my car and when i enquired for an email id to complain, they replied saying go and search in
google. This is their responsibility level.
As the rules and regulations in India favors these sort of fraudulent corporates, customers are left helpless as suing them is only waste of our time and money in addition to what all we had gone through with them.
Better go to a known garage or a dealer and get serviced even if its costly.
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