MyTVS — Service Not done properly/Partial service

I have done my Hyundai Eon (TN02AW4020) tinkering working in myTVS Ambattur. My car was having damage in the trunk with the dent and the trunk could not be opened with keys. I left my car for dent work on 09th May 2022. I had initial discussion with the advisor, not sure about the name, his contact no is [protected] and then Mr. Surendar has been assigned as my advisor ([protected]). As per my suggestion, he processed the insurance claim with Royal Sundaram for the trunk repair and got the approval. The car was in myTVS garage for 2 weeks and delivered to me on 21st May, 2022. The dent got repaired and painting work was done properly. When I tried to open the trunk with keys, its not opening. I called the advisor, he mentioned that the trunk lock was not part of claim and it can not be claimed. if I approve he will order the new set of locks. He has not clearly prepared the claim and also not conveyed anything about this during the service period. During the discussion, he was trying to convey the message that the trunk lock can not be claimed in the insurance and disconnected the phone in middle of the conversation. Its not correct. Also, myTVs mentioned that as a complimentary they will replace the wiper blades. I also reminded the same to him on 21st Mar prior to delivery. Also I requested to remove the stickers and clean the exterior properly. Nothing done apart from painting. My concern is - He is not paying attention to the customer complaints, rather blaming the customer. I need two things to be addressed 1. Trunk lock: 2. Wiper blades replacement as committed. Please do the needful Thanks - Parthiban ([protected])