Nandi Toyota — pathetic customer service

Address:

nandi toyota, Kudlu gate branch, Bangalore, Karnataka

To whomsoever if may concern,

Please treat this mail as a formal complaint against the customer service provided by nandi toyota kudlu gate branch in regards to the servicing of my toyota corolla altis (Ka 51 mh 1222) which had been damaged by floodwater.
The service provided has been abysmal and unreliable. Not only have the servicers been uncooperative with me and my insurance providers, they have also been deliberatively ignoring my requests regarding the servicing of my car.
Despite the car having been at the kudlu gate service centre for about a week now, no work has started on the car, as the servicers have been haggling with my insurance providers about the price of the repairs. They did not even try to switch on the car, and rather just immediately dismantled the car and gave me a lengthy list of parts that had apparently been damaged. They claim to have done a “diagnosis” on the car, which i am failing to see how the same could have been conducted without a preliminary test to see if the car could even be switched on.
Another issue is that every time we discuss the price of the repairs, the nandi motors servicers increase the price exponentially. Which is making it very difficult for my insurance providers to give me an assurance of the cost coverage. This has inevitably delayed the repair process, thus inconveniencing me further. On top of all of this, the servicing centre has not yet replied to my request for a spare car until my actual car is returned to me.
The floods that affected my home and assets have caused a massive upheaval in my life, and this entire servicing process has just added to the same. The service centre is doing nothing to mitigate my circumstances and is instead acting like an aggravating factor in the manner of their conduct. I had purchased a toyota over all its competitors for i trusted them and i strongly believed it to be a reliable company with excellent customer service, but this endeavor has left me questioning this decision.
I hope that this can be settled in an amicable manner, with my concerns adequately addressed. Please let me know what information i may provide, and whom to connect to in order to process the matter as soon as possible.

Regards,
Shankar