National Highways Authority Of India [NHAI] — Cash charged at toll plaza despite fastag payment already done

Rs. 10 Toll deducted at Bhagwanpur toll plaza NH-72 by paytm fastag at 4.42 pm on 07.11.2020 on my Vehicle no. UK17J2607as it was my return journey from Roorkee to Saharanpur within 24 hours, but booth operator lane 10/tc10 said your fastag is not working and he charged normal single side charge of Rs. 20 from me in cash at 4.45.54 pm and did not listen to my request that toll has already been charged by paytm fastag. Paytm statement and toll cash receipt is being attached. Please look into matter seriously.