National Highways Authority Of India [NHAI] — Complaint regarding excess toll deduction

It is very painful to write you about the matter.
It's Third time with me that a toll plaza charge me full toll tax amount in my return journey with in 24 Hours.
First incident- 28 Feb 2021
Second incident-19 July 2021
Latest and third incident- 23 July
First two deduction was at Sivaya toll plaza Western UP.
I have requested for a refund in my both cases but result is nothing.
Third incident is about Manesar toll plaza on dated 23/07/2021.
You are requested to do needful action in the matter and refund my excess charged amount.
Thanking you
Jai Prakash