National Highways Authority Of India [NHAI] — Inordinate delay in Exempted fastag application no: RO-CHE-[protected] regd.

Im a person with benchmark disability as described by right of pwbd act 2016. Ive applied for exempted fastag on https://exemptedfastag.nhai.org on August of 2023. Application number: RO-CHE-[protected]

My application has been pending ever since August. I've attached all the necessary documents to the website as well as got them checked with the NHAI RO personnel.

I've been waiting and waiting, yet there seems to be no solution provided in the past 5 months. So i kindly request you to take necessary action.
Thanks