Claimed

National Highways Authority of India [NHAI] Complaints & Reviews

1
Last updated Feb 27, 2024
Complaints 8407
Resolved
212
Unresolved
8195
Quick Links
Statistics
Share
Contacts

File a complaint to National Highways Authority of India [NHAI]

Having problems with National Highways Authority of India [NHAI]?

File a complaint and get it resolved by National Highways Authority of India [NHAI] customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
National Highways Authority of India [NHAI]
Customer Service Contacts

National Highways Authority of India [NHAI] Phone Numbers

Phone
+91 11 2507 4100
3076
1203
+91 11 2507 4200
757
443
Fax
+91 11 2509 3507
+91 11 2509 3514

National Highways Authority of India [NHAI] Website

National Highways Authority of India [NHAI] Head Office Address

G 5&6, Sector-10, Dwarka
New Delhi
New Delhi District
Delhi
India
110 075

National Highways Authority of India [NHAI] reviews & complaints page 6

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
D
dsarawag
Sep 7, 2023
Report
Copy

Fastag cancellation

I have an IDFC bank fastag which I am unable recharge or cancel. Upon bank's request, I submitted necessary documents and necessary verifications 4 times through their portal but unsuccessful. Bank informed to submit documents by email which may take 2-3 days to update. Frustrated with the harrassment, I wanted to cancel the tag, bank informed that it will take 12 days to deactivate. Until then I cannot have another fastag issued.
br...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Address:National Highway Authority of India (NHAI)

I was travelling from Jaipur to Gurgaon on 27th August 2023 via the new Delhi Mumbai Expressway. My fastag was scanned at Rajdhok Toll Plaza, Dausa at 5.13 pm where it was working well with a balance of Rs. 704.70 at that point of time.
My same fastag was unreadable at the entry point Bhandaraj toll Plaza booth at Dausa Interchange Toll so they gave me a slip and told me that I will have to pay the Toll amount at the exit point of...
+2 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
B
Bhaskar01735
Sep 1, 2023
Report
Copy

I had waited more than 1 minute but toll was deducted

I had waited for more than one minute at jalauli toll plaza near panchkula but ny toll was deducted. Kindly note i crossed that toll at 7:12am on 31st August. My vehicle number is HR02AM8999. Earlier they had also done the same many times and when i tell them about the 10 second rule of NHAI, they start arguing and deduct the toll. Kindly check the time and date details and verify from the cctv that the waiting time was more and refund my...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Whenever you are there at this toll plaza you get frustrated. Every time they have waiting time more than 15 mins. Even the fastag and balance is proper and get deducted fine at other toll plazas but here they have some problem randomly and wasting the time and money. This should be get surveillance by some high aurhority secretly and stop this scam....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
The bridge and road repair work near Saharanpur is under process from more than six months and still continues which is creating lot of trouble during the journey on that road. So it's humble request to look into the matter and complete it on priority.
Please see the condition of the other bridges also as during approaching the other bridges, the road is not smooth which can damage the vehicle, resulting accident....
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Dear Sir,

I would like to bring your attention on the frequent wrong deductions happening at Khalilpur toll plaza on D V Expressway and on KMP Expressway. Toll amount deducted were always on higher side or multiple time for the single journey. Toll calculation is also not clear.

I have attached fastag statement wherein recent wrong deductions are highlighted with yellow and blue colors. Toll deductions were...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
P
Prakhar mudgal
Aug 25, 2023
Report
Copy

Miss behave of toll plaza female employee

Address:NHAI. NE3 Highway toll plaza in meerut

My fastag account balance was 975 but the female employee asked for double money I told her my balance in near 1000 but she deny and says u have 0 balance but 15 min of standing on toll plaza barer a person came and check my fastag balance on his phone without my knowledge and after that he told that girl to leave me.

The main thing is that when my car enter on toll barer the light becomes green and it remains green till all...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
R
Rakshi Gupta
Aug 24, 2023
Report
Copy

Deduction Of Extra Money

Address:Pallav Puram Meerut 250110

I Rakshit Gupta Train Number UP15DM0982 I went to Delhi on 18/8/2023 at 01:14 PM, Kashi Toll Plaza took 160 rupees from fast tag, on the same day Shyam returned from Kashi Toll Plaza at 05:17 PM, even then 160 rupees were deducted.
As per the government's policy, the up-down trip costs Rs 240, the system at Kashi toll plaza has deducted Rs 320 from the total.
I request please refund my extra amount taking cognizance of tax...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Address:NH-344, Near Village Aurangabad, Yamunanagar District, Haryana

Dangerous potholes are there on Highway diversion road near Aurangabad, Yamunanagar, Haryana on newly constructed Highway NH-344. Also, there are a lot of instant up and downs on the highway in this region. It can easily kill people in road accidents. Maintenance company is not doing anything over the road. They are only busy in collecting heavy tolls on both sides of yamunanagar, Haryana. Gadkari Ji, is this world class model of roads in...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Address:473,Street No 1 Jhanda Chowk Village Ghevra Delhi

I was travelling from Bahadurgarh to Rohtak on 17th August 2023 at road toll plaza lane number 1 between 17:17:00-17:22:00 I scanned my fast tag to pass through the toll but the toll gate fell down on the vehicle damage the roof of the vehicle scratched and dented it this damage is needed to be covered by nhai as it is happened to my vehicle because of their equipments Mall functioning I have complaint about it to the staff there but nobody...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
sarusukh
from Mumbai, Maharashtra
Aug 20, 2023
Report
Copy

The fastag scanner couldn't scan the fastag pasted on car, charged double amount on cash

There was some issue with the fastag pasted on my car. The fastag was active with 2000 amount within it. It is paytm fastag on chassis no. MZBEU812TLN121733. I can't get another fastag for my car because one is already registered on this number. I am stuck in this loop. That fastag was not readable at the toll plaza of Palwal EPE. They charged us double the amount (INR 450/-). But it was not my fault that my fastag is not readable despite...
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
Address:Pipili

INR 135 toll paid from IDFC FIRST Bank Tag 3XXXD8A0 for vehicle no. WB06X8503 at Pipili on 15/08/23 23:49. Avbl. Bal.: INR805.But now my car is in puri.what will I do. I have video with parking in hotel area with in 10 minutes after deducting the amount....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
D
Dogra_d
from Udhampur, Jammu and Kashmir
Aug 15, 2023
Report
Copy

Double toll charging

Address:Ban toll plaza

I'm a regular traveller between jammu and udhampur. I couldn't recharge my fastag due to kyc issue. I was charged double toll of 330 rupees for one way and another 330 rupees for round trip, 660 total whinch could have been 245 rupees with fastag. It is not consumer's fault that kyc approval takes 7 days. The fastag should not have been blocked or atleast cash should have been accepted at a rate same as that of fastag. This is totally unacceptable...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
G
Gauri.dr
Aug 15, 2023
Report
Copy

Toll waiting time excessive

Address:Toll plaza dausa

Hi
I was at rajadhok toll at 1414 hrs on 15 aug 2023.
I called NHAI helpline, spoke to representative Sakshi and told her about us waiting for more than 15 minutes. We were atleast 100-150m behind the yellow line, stuck in traffic. She connected us to the control room, who outrightly lied and denied about the jam at toll plaza.
Kindly look into matter, especially the behaviour and reluctance to accept the consumer issues...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
T
Thendral Arasu
from Hyderabad, Telangana
Aug 14, 2023
Report
Copy

Amount collecting for Toilet Free Service Areas in Thoppur Toll Plaza

Address:Thoppur Toll Plaza

Person demanding & collecting Charges Rs.5 per person for Urinals and Rs.10 for Tolet usage at Toilet Free Service areas in 2 places of facilty provided by Toll Plaza. This is happening in Thoppur Toll Plaza (Dharmapuri to Thppur NH....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
sahilsikri20
from DELHI, Delhi
Aug 14, 2023
Report
Copy

Double deduction of toll tax

Address:141-B, Gali No-14A, West Azad Nagar, Krishna Nagar, Delhi 110051

Sir on Sunday 13th August 2023 I had travelled for personal reason from Delhi to Panipat, So at Bhagan Toll Plaza toll gates were not opened when I reached there, Employee present there says that your fast tag is black listed you have to pay in cash. So I had paid Rs. 220 in cash. After several minutes of crossing the toll I had received a notification of toll deduction from the fast tag of amount Rs. 110.
So according to this I...
+2 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
Sanjay Awatade
Aug 13, 2023
Report
Copy

Road condition is not good, diverted in various places,

Solapur pune highway condition is not good, road diverted verious places. Still toll charging is continued. Much time spent on toll plaza due to operator and system down. Please take a not and appropriate action on the issue....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
I was returning from Khatu Shyam Ji on the way from Jaipur. I took the road Delhi Mumbai Expressway towards Delhi. Due to shortage of petrol in my vehicle, I changed my route. It was written KMP Expressway. I had been first time in this route. A Toll at Khalilpur Fee, Plaza, Palwal as written in my Paytm charged me Excess amount of Rupees 325/-

Toll crossed on : 31st July 2023, 12 :58 A.M.
Money deducted on : 31st July...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
V
Veer1104
Aug 7, 2023
Report
Copy

Charging high amount on toll

I want to complain about kherki daula toll plaza. They charge ₹80 when you go to gurugram but they charging same amount ₹80 on return from gurugram. So they are scaming with all the citizens. So this is really wrong and you need to take action against them strictly and fastly. Please take a look on this complaint
Thank you...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
K
Kritav
from Jammu, Jammu and Kashmir
Aug 7, 2023
Report
Copy

Misbehaving behaviour at toll plaza lakhanpur

Address:Lakhanpur, Jammu, Jammu and Kashmir

Misbehaving behaviour at toll plaza by a man I have shot a video of him...
+2 videos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy