National Highways Authority of India [NHAI]
National Highways Authority of India
Customer satisfaction rating: 3%
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5882
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National Highways Authority of India [NHAI] Customer Care

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Address
G 5&6, Sector-10, Dwarka
New Delhi
New Delhi District
Delhi
India - 110 075

Customer Care Phone Numbers and Contacts

Phone:
Phone:
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2749
down
829

Fax:
Fax:
+91 11 2509 3507  
+91 11 2509 3514  

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Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
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3%
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5882
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160
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Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

National Highways Authority of India [NHAI] Complaints & Reviews

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As per Maharashtra govt announce about toll free travel in Ganeshostav for kokan reigon, i had travelled on 11 th Sept from Pune to Chiplun, there at Anewadi toll they asked for toll tax 140 Rs from Me. Asked about examption the toll fellow said need pass from police. you are aware that from breakthe chain program person can travel within state whithout pass still i need t o pay 140 rs same on 14th sept during return journey also i need to pay 140 Rs. and toll admin spoke ruthlessly.( Mr Sachin-[protected])
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    Today, on 14/09/2021, at around 5 PM, the toll amount is collected even after showing the police I card from Amoli Chhokarwada toll due to government work.
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      Hello Officer,

      I wanted to inform you that, conditions of road in Mumbai- Agra national highway near kharegaon-...
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      Dear Sir/Mam,
      I am a daily travelers from mavikalan to jakhauli on EPE (Eastern peripheral Expressway).
      one...
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      Sweage water oozing out from man hole and stagnant on national highway
      in Thiruverkadu to Ayapakkam main road . Health...
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      @NHAI_Official It is raining heavily today(14.09.21) at around 9.48 am.when there was a long wait time que in one lane so while lane changing in heavy rains...no staff came to help remove the barricade which needed to be removed in the lane beside to turn the car and change lane..so my driver had to alight in heavy rain and shift the barricade himself..seeing this.the staff held us up saying we cannot remove remove barricade ourselves.I work at a hospital.I'm a doctor...I was getting late .as they unnecessarily started shouting and behaving rudely...5-6 employees in total ..the commotion in turn caused holding up a long queue behind us .They themselves did not want to get out in the rain from their shades...and we're admonising my driver for doing their work!!! Very bad experience at Debra Toll Plaza.Baromail.NH6 West Bengal.please look into the matter.
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        Sir
        Deoli se kota jate h tab kishorpura toll h vha toll to pura liya jaata h par Deoli se kota jate h to road par bahut gadde h or road par jagah jagah gitti padi hui h or jaanvar baithe rahte h road par katav h aap se reqwest h ki yadi pura toll liya jaa rha hai to usse thik b kraya jaye
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          On 11th Sept 2021 I travel frm shillong to guwahati and while going I was charged 80+80 in cash since I could not recharge...
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          This is regarding the toll plaza at Kachkoot on Srinagar Banihal expressway run by Ranchor Infra Dev p Ltd. This toll plaza keeps asking me to recharge my FASTtag account most of the times that I travel on this road. They charge me double the amount, and when I bring this to the notice of my bank, they inform me that my FASTtag account has balance. This happened yesterday also and I informed the staff there that I had recharged my account with Rs 600. And it would not be possible for me to have nothing in my account. They misbehaved with me. And this is usually what they do. They gang up in groups of four or five. I suspect that some sort of corruption is taking place at this toll booth. My bank informed me that my account had balance yesterday. I am going to change my FASTtag and opt for some other bank but I am not sure that this sort of behaviour won't be repeated at this toll booth. My ticket number is [protected] and it was generated at 15:11:59 on 12th September, 2021.
          On 16th September I was going to Saoner but in satnoor toll, Rs. 70 deducted From me when we come from Saoner the toll also deducted Rs. 70. That toll deducted double charge from me
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            Hi Sir,

            My money got deducted from my fast tag and also they charged 200rs manually.
            HDFC Bank FastTag deducted: Rs 105 for Vehicle No: KA03NF0128 at: Pundag on:[protected]T17:38:25 Wallet: [protected] Bal: Rs 1422.87
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              SV PURAM Toll Road (TIRUPATI - TIRUTANI) TOLL ROAD IS HORRIBLE.
              The above mentioned toll road is horrible in its own way, I would like to highlight the case as I am a frequent traveller in this way. From last 2 to 3 years the road with potholes are not sorted out and not rectified.
              Please take the necessary action on the same.
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                As per the above subject, i have traveled from Karjan toll Naka on 12 Sept 2021, and my first toll deduction ar morning 8;45 hrs is a105 rupes, I return on the same date at 13 10 hrs from the same toll Naka and again second time deduction 50 rupees again so my total deductions from my account are 155 Rupes but now a rate of return is 145 rs so my 15 rupees more deduction by this Toll Naka.
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                  This is a complaint on the money swindling in the toll gates maintained by L & T, Coimbatore in the Salem - Kochi highway....
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                  Sir,
                  My car no is . UP 65 Ed 6530
                  I was travelling from varanasi to sitamari.
                  Details and timing of...
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                  Due to malfunction of the fast tag reading machine I was charged doubly.they said that there is no balance in my fast tag...
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                  Everytime I cross this toll to much delay hear
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                    Toll tax collected at Kelwad toll on Chindwara road Maharashtra is collecting Rs70/- each for to and fro return journey within...
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                    I am serving defence personnel I was passing through at Nawab Ganj toll plaza at 1315 hrs on 12 sep 21 toll tax was charged double however I have shown my defence ID card kindly issue necessary guide lines
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                      On 11.09.2021 while traveling through Mathura Toll Plaza at 8.05 from the fastag of my vehicle number MP04EA8654 Toll of Rs 155 have been deducted twice. The second message of double deduction came to my phone number [protected] after four hours when I was two hundred kilometre away from the concerned Toll.
                      This is a blatant loot by the Toll people.Had I not rechecked my messages carefully I would have lost my money permanently.
                      It is requested that the culprits be punished and my Money be refunded with compensation
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                        Toilet is not clean from last 1 month at khed shivapur toll plaza . Please clean it or else stop taking money from us.
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