National Highways Authority of India [NHAI] Complaints & Reviews

Washroom was very untidy and dirty water taps were broken there was no water facilities available at sohna toll plaza, please resolve it as soon as possible very much disappointed

During my journey from Delhi to Chandigarh on December 15th, I stopped at the Derabassi (Punjab) toll plaza and used the restroom facilities. Unfortunately, I was disappointed to find the toilet in an unsatisfactory condition, with broken seats and a dirty wash basin. The overall hygiene was subpar, giving the impression that the facility had not been adequately cleaned for an extended period. It seems that the management of the toll plaza has neglected the importance of maintenance, prioritizing their operational responsibilities over the cleanliness and upkeep of essential facilities.

Hi I son of c narayanamma holding a property survey no 2/2, attibele, Bangalore 562107. Request for survey and show the extent of land taken for road in attibele office, then they called hanumantappa ([protected]) in electronic city office and told about the same on 14/12/23 and from then he kept telling lies and postponed from coming to place and when I called today he responds rude way stating I can’t come i[censored] want go and give complaint in office first then will Look into that matter and I told him will take this same to ape and SLAO office he says u can take it I don’t mind . But hen on he stopped responding . Please look into this matter and help us get the land surveyed as we r starting construction in the said property .
Thanks and regards
Sunilkumar N

One of the worst maintained toilets used sanitary pads are stuck on doors no flush no water no door latch.

Dear Sir

I am using toll regularly at Kollapancheri and Palavedu

The charges are varying daily. They are charging Rs 23 for both up and down separately on some day. On some days, they charge Rs 23 and Rs 12.

My phone no is [protected]

Mail ID: is [protected]@yahoo.co.in

Dear concern,

My car number and model is DL-8C-AJ-0618 Maruti Alto800 CNG SIVERcolour.
A complain is raised with ICICFast tag with insident on dated 19th Nov 2023 @08:51:46 time toll amount Rs165 debited from my fast tag at Chhajarshi toll plaza towards Hapur road but the car was parked at 300 km away location at home location Agra.
I recieved the alert debit massage of debit card at 8:56 am .
Please check and resolve, such cases should not happen with any one.

Or I will take legal action against Toll plaza under 420 and few more as this may be a criminal conspirecy by the neglegence or intention which could make me fall under any criminal letigation as my car number is used, I may have to logde a FIR also so safe me and my car number.
Regards

Dear concern,
My car model number is DL-8C-AJ-0618 MARUTI ALTO800 CNG. Please refer CCTV footage of dated 19th Nov 23 as I have complaint to ICICIfast tag for trip no. [protected] .
Please check and resolve, such cases should not happen with any one.

On dated[protected]@08:51:46 time toll amount Rs165 debited from my fast tag at Chhajarshi toll plaza towards Hapur road but the car was parked at 300 km away location at home location Agra.
I recieved the alert debit massage of debit card at 8:56 am .

Or I will take legal action against Toll plaza under 420 and few more.
As if the car number is used then its clear intention that their is any criminal conspirecy is going and For such situation I have to file a FIR for investigation for mis use of my car number so that the mistake or intention could clear me from my letigation if any either planned or done by neglegence.

Regards

In Sanawara tool plaza (Himcahal pradesh NH05 ) out 5 gates they always open two gates only .. due to this their heavy traffic jam, i have asked staff why Mr Sikander why two gates are open, at least open 3 gates to avoid traffic jam during peak time (Monday and Friday ) i am regular traveller of this road they always closed 80 % gates and staff are seating in corner for gossiping, today they try to flight with me when i asked to open other gates and try to snatch my mobile phone when i m making video for their mis behaviour .

Toilets just after the Kurnool toll plaza, (Bangalore to Hyderabad) are in a pathetic state.
Broken ceramic ware, broken tiles of bathroom floor.
Seemed better to hold a full bladder rather than using these toilets.
Request NHAI KURNOOL to work towards repairing these.

I was passing by Mandava Toll Plaza where the queue was more than 100 metres. According to the NHAI rules, if the queue is more than 100 metres the toll plaza shall allow vehicle to pass free. But in my case I requested the toll plaza personnel to allow me to pass free but he didn't. And the amount was deducted from my bank account. This a pure violation of rules by Toll plaza. This happened with me quite a few times. I want refund for the amount deducted at Mandava Toll plaza.

Since waiting was more at toll plaza near Akkolkot Solapur highway near Valsang I have asked them move vehicle fastly else I won’t pay toll for making me wait more then 15min they are taking disrespectful with dirty words and also pushed me back manhandling done there was one boy with NHAI SYMBOL ON HIS SHOULDER TALKING VERY DIRTY WORDS LIKE HIS MOTHER NEVER Thought him how to talk .

Very rude attitude of employee of Toll Plaza located on Akkolkot-Solapur Highway near valsang village

Time 4;00pm on Sunday evening toll plaza was jumped for 30min

Dear concern,
On dated[protected] @08:51:46 time toll amount Rs165 debited from my fast tag at Chhajarshi toll plaza towards Hapur road but the car was parked at 300 km away location at home location Agra.
I recieved the alert debit massage of debit card at 8:56 am .
Please check and resolve, such cases should not happen with any one.

Or I will take legal action against Toll plaza under 420 and few more.
Regards

I am from Gunarbod village Bemetara dist Chhattisgarh. NH 30 is crossing through Gunarbod village near Bemetara. So many street lights are not working in accident prone area declaired by NHAI in this village. Last few days so many accident already happens thanks god no casualty occured here. Please arrange authorised person to resolve this issue so many life can be saved.

I was returning from Mumbai to Pune using Expressway on 18 Nov 2023.

First toll at Khalapur Toll Naka correctly deducted by Rs 240 at 10:41 am from Fasttag.
Second Toll at Talegaon Toll Plaza is incorrect. An amount of Rs 240 was deducted at 12:53 pm. It should be Rs 80.
My Car numberplate is MH12LP2415.

Dear Sir,
I want to bring into your notice regarding the street lights not working on the area from Bija to Khanna on NH44 due to which chances of accidents are increasing as visibility is zero . Please look into this matter asap.

Vide txn I’d[protected] on 27 Oct 23 at 1003 am an amt of 585 has been deducted for veh TN 07 BT1176

The veh was never at ALEP toll but was at Kolkatta.

The wrong deduction may pl be checked and reversed

The above vehicle is a TATA Ace Gold CNG vehicle registered at Dahisar, Mumbai RTO. this vehicle is charged for Rs. 85 at Vighaket tollplaza on 29.10.23 at 06:23:36 pm. This toll plaza is in Bigha Khet, Uttar Pradesh.
this vehicle is registered with Porter App in Mumbai. on this date my vehicle was in Mumbai. my vehicle has never traveled outside Mumbai.
I had registered with my ICICI fasttag with ref no-CMP[protected] but my complain has been rejected twice,
my vehicle is having GPS system. the data will be provided on demand by you. kindly help.
when my vehicle is in Mumbai how can they charge toll in UP.??
My contact number is [protected].
attached herewith is screenshot of my GPS of 29.10.23.

Dear sir / madam, my friend has entered outer ring road at muttangi around 2:00 am on 18 Nov 2023, after traveling for sometime vehicle wind shield was not clear so he made a quick stop on the left to clean his wind shield with water from the bottle he is carrying. Soon he stopped Nhai patrol arrived and threatened him to take the vehicle to police station for stopping the vehicle on ring road for emergency cleaning of wind shield. Out of 3 members of patrol 1 person even tried to get into vehicle forcefully and take police station, finally they force fully extorted 1000 rupees by showing some phone pay scanner and let him go. I request you to please take strict action on them for what they did to innocent person . They dont have any right to force someone out of vehicle and take it to police station and next collecting money that too online phone pay transaction that too playing a safe game by showing someone else's QR code .

Myself Nitesh Chaudhary, traveled from Eastern Peripheral Way (from Duhai to Main Plaza Jakhauli) through Vehicle No. : HR20 Y0244, Fastag Barcode[protected] on 11 Nov 2023 (Saturday evening around 5.28PM),

Toll Plaza had deducted extra amount from my Fastag account (280/- deducted instead of actual charges i.e. 95/-) .

Number of times, same thing has been repeated.
It is requested you to take necessary action against employee appointed at Toll plaza & to refund my extra money deducted to my fastag account.

Screenshot for toll deduction is attached for your reference.

Myself Nitesh Chaudhary, traveled from Eastern Peripheral Way (from Duhai to Main Plaza Jakhauli) through Vehicle No. : HR20 Y0244, Fastag Barcode[protected] on 11 Nov 2023 (Saturday evening around 5.35PM),

Toll Plaza had deducted extra amount from my Fastag account (280/- deducted instead of actual charges i.e. 95/-).

Although I traveled on 11-11-23, Transaction in Fastag is showing on 12-11-23, early morning,...