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National Highways Authority of India [NHAI] Complaints & Reviews

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Updated: Jun 19, 2026
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National Highways Authority of India [NHAI] reviews & complaints page 6

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S
Sidharth2608
from Powai, Maharashtra
Dec 12, 2020
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Broken roads and potholes filled NH45 Chennai-bangalore

I would like to bring to your attention that the road between maduravoyal to Sriperumbudur is Fully ladden with potholes.The toll booth which is near hyundai plant for which we pay 25rs is been completely waste of ppl money the tollboth authority are not properly taking care of the road.Normally the travel from chennai to Sriperumbudur takes 1hr 30 mins now the traffic takes about more than 2 hrs.There is high chances of accidents in these...
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Zafar sayeed
from Powai, Maharashtra
Dec 8, 2020
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Card swipe machine

Address: Gabhana toll plaza

I am at gabhana toll plaza . Card swipe machine is not available here . Your cash collector behaviour very rude ....
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Address: Across L&T toll plaza, Vadodara

I received the fastag for my new car on 5 th September 2020, around 1 pm via courier.
The night before the receipt of fastag, an amount of 95₹ was deducted, while the courier guy was travelling across L&T toll plaza located near Vadodara.
I raised a complaint to Paytm for which they approached you to settle the issue for refund. But instead of refundind, again 445 ₹ were deducted from my fastag account for so called discrepancy...
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Baroda FASTag Ac linked to vehicle no AS01EL1300 is debited by Rs.105.00 for Toll Charges at Madanpur Toll Plaza on[protected]:54:32 for Trip No. 13712353. Avl Bal. Rs.185.00.In case of double debit, Please raise dispute through quick dispute resolution menu (QDR) on Customer Portal

I also paid Rs.55/= at tollgate by cash, receipt no. [protected] date[protected]....
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Address: 18/35 K.G.BOSE NAGAR, IRUGUR

I used my car TN 37 CR 4470 for Trichy trip from Coimbatore on 29/10/2020. As i am having fast tag no 20097655 through Bank of Baroda
all toll charges are collected automatically.
To my surprise, I received SMS that my tag account is debited for Rs 220/- being adjustment debit .
I am enclosing the message

"30/10/2020 15:21:48 CBStagingTxnsProcess Adjustment Debit for Standard Toll Charges for the Tag Account...
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N
N6
from Gurgaon, Haryana
Mar 8, 2020
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challan of bike on badarpur toll road

Address: Faridabad, Haryana, 121004

Sir there is no board showing that bike is not allowed, but traffic police cut the challan of bikes which is not good. All other toll roads are free for bike. I am very disappointed when i have to pay challan for no reason because of police dadagiri. They told us pay challan here for 500 otherwise pay at court for 5000. Noone want to do any discussion with police because everyone know their behaviour that's why they cut the challan anywhere...
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P
Pritam Adwani
Feb 20, 2020
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bilaspur bhojpuri toll naka

Address: Pritam adwani brham kumari ashram vali gali old bus stand hotel Grand ambaa ke samne nirala nager bilaspur C.G., Gautam Buddh Nagar, Uttar Pradesh, 495001

In our Bilaspur Chhattisgarh, Bhojpuri toll naka has started, which is not operational in any condition, it is our misfortune that our government has given a contract to a company which has started toll toll even without completing its work. On the way to Bilaspur to Raipur, many times my vehicle has to be driven in the opposite direction.
A lot of over bridge work is still pending or has been damaged which has not been inaugurated...
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G
Goyal Ritesh
Feb 13, 2020
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fraud about nhai rohad toll plaza

Address: New Delhi, Delhi, 110059

My car no. Is dl2can7581, i was going from delhi to rohtak on dt 09/02/2020 by my car.

On rohad toll plaza, toll person said that your fastag is not in working so you have to pay cash rs. 120/- instead of 60/-. I asked him why it's not working and balance is also available in this fastag but he said that i can't do anything, you have to pay. Because i was in hurry and the car behind me was blowing horn again and again, i paid...
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B
Bharat Karnal
Feb 4, 2020
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regarding monthly pass payment

Address: House no 6, LIC colony, karnal, Karnal, Haryana, 132001

Dear sir
I have done my local monthly pass through NHAI website. But it's not done and payment deducted from my bank account. Toll person are also saying it's not done. No body is listening my complaint and charging full toll payment when I cross the car. So plea. For your reference attaching pass receipt
Hr07u5273
M [protected]...
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Address: Firozpur, Firozpur, Punjab, 151202

Dear sir please refer to subject cited above. Today (21 Jan 2020) I was travelling from Gurdaspur to Faridkot on my own car. On my way I have crossed 2 toll plaza one at Kathunagal and other at Shreon successfully with the help of fastag which affixed on my front glass (windshield). But when I reached at above said toll plaza then their staff asked please give money in cash but I said them to scan my fastag. Then they scan my fastag with...
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Address: Sri Durga Vihar Apartments, Srinivasa Nagar, Hyderabad, Andhra Pradesh, 500038

Dear sir /madam,

Fastag not working properly at guduru toll plaza, staff debuting fastag accounts by manual scanning. It is taking so much time and extra charges are debited for to & pro journey took place in 24 hours of same day. Why it is implementing without having sufficient equipment. I have debited extra amount of rs.50.00 on 19.01.2020 due to manual interference. Regards, ap36ae5849, fastag:last 5 digits 65260, [protected]...
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G
Ganganna K M
from Bengaluru, Karnataka
Jan 12, 2020
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no fastag line-nice road tolls -bangalore

Address: 560100

No fastag lines @nice road all 9 tolls - bangalore (Bangalore express outer ring road), they will allow only cash or cards

Every day take to pass toll minimum 20 to 30 minutes. Some time more than 30 minutes.

Company address.

Nice limited
1, midford house, midford garden, off m. G. Road, bangalore – 560 001, india. Telephone :[protected], 2559...
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S
SP Radhakrishnan
Jan 5, 2020
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exemption for toll gate charges for ph persons

Address: 103 SP N HOUSE Bhagat Singh Nagar V Street, Kadachanendal, Madurai, Madurai, Tamil Nadu, 625107

நான் ஒரு உடல் ஊனமுற்றவன். அதற்குரிய சான்று என்னிடம் உள்ளது. என் பெயரில் மாருதி ஆல்ட்டோ கார் இருக்கிறது. வெளியிடங்களுக்கு மேற்படி காரில் நான் செல்லும்போது டிரைவரை நியமித்து...
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P
pp mishra
from Udaipur, Rajasthan
Nov 20, 2019
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charged toll tax at malera plaza while being armed force personnel

I was charged with toll tax while as per goi letter nhai/11013/it/ho/2017 dated 06 dec 17 all armed forces in civil or hired vehicle on or off duty are exempted from toll tax further on telling that this provision exists they were not ready to listen. Even after speaking to the manager and explaining the situation they were relentless. It was surprising that even the senior person was also not aware of the same. I paid the tax as people behind...
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Shashwat bajpai1008
from Unnao, Uttar Pradesh
Sep 30, 2019
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muavjera ki rashi na milana

Address: Semarpaha lalganj raebareli uttar pradesh, Raebareli, Uttar Pradesh, 229206

Shriman ji se anurodh hai ki prarthi ki jameen nhai dwara jameen adhigrahan ki gayi jismein kisan ko kafi ka muavja mila
Jiske khilaf prarthi ne dm court mein appeal ki aur vahan se jila adhikari raebareli dwara aadesh parit hua jismein ki rashi ko badhane ka aadesh hua use aadesh ka palan nhai nh i raebareli dwara nahin kiya ja raha hai kisan ko muvavje ke liye dar dar bhatak na pad raha hai kisan dwara paisa mangne per bataya jata...
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SAJESH SREEDHARAN KAKKARA
from Mumbai, Maharashtra
Sep 2, 2019
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ah47 / nh48 two wheeler and pedestrian crossing national highway

Address: Kivale, Shagun Society, RH-11, Pune, Maharashtra, 412101

Ah47 / nh48 two wheeler and pedestrian crossing illegally. It has become a life threat to people driving on highway as two wheelers and pediatrician cross the divider in front of indra prabha society next to shinde petrol pump. I have raised this concern before as well. Even though the decided is one lane wide in that area even then bikes and pedestrian cross from this point. As there is no railing or strong wall for the divider people have...
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V
Vinayta
from Noida, Uttar Pradesh
Aug 8, 2019
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nh4 or nh48 - no information about highway closed for transport post rain water logging

Address: Pune, Maharashtra, 411015

Hi,

Highway NH4 / NH48 closed for transport post rain water logging & flood situation near Kolhapur & Belgum since two days, however I'm not able to get status as of now as there is no notification done by NHAI in their website about status of NH open or closed and to add to trouble help line number1033 also not getting connected.

What kind of management is this by NHAI
We pay tolls for development &...
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R
revanth92
from Bengaluru, Karnataka
Jun 14, 2019
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porur toll plaza - creating traffic at both morning and evening about 2 hours

Address: Chennai, Tamil Nadu, 600106

My office is located at mepz, tambaram and I'm travelling from maduravoyal to tambaram daily through porur toll plaza. For the past 2 weeks, everyone who travel across the toll are facing so much of traffic at both morning and evening. We can't able to tolerate the heat this summer and we are waiting for around 1.30 - 2 hrs to get through this. This is something that can't be left unnoticed as the people suffering a lot because of this. Please...
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T
Teisipur
from Bhubaneshwar, Odisha
Jun 10, 2019
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toll gate of pipili in nh 316

Address: Pipili, 752104

Dear Sir / Madam

In the toll gate of Pipili at NH- 316 (Puri Bhubaneswar-highway) they don't accept the 12 hours rule, that's implmented by the hon'able minister. My village is near by and even for 1 hour, I have to pay full 2 way charges. Upon asking they say "'the 12 hours rule is not implmented in Pipili toll gate".

Please do something.

Thank you....
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S
surve999
from Mumbai, Maharashtra
Apr 16, 2019
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fastag complaint on hiwargaon pawsa toll plaza on nh 50

Address: Ahmednagar, Maharashtra, 422605

Dear sir/madam,
Here on nh 50 pune-nashik there is hiwargaon pawasa toll plaza located near sangamner taluka.
On this toll plaza local residents has no toll. I am also local resident of here.. On my bolero car mh12jc 7340 i have installed fast tag.
As local resident do not pay toll.. They cut toll from my fasttag.
As per rule there must be separate for fast tag user.. I travelled many states across india and...
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