National Highways Authority Of India [NHAI] — concern

Dear

I am using fastag since last 2 months which i had bought online from paytm mall, i would like to mention that i stay in panchkula and visit delhi & noida every week so i travel very frequently on delhi highway.

On the same highway we have 4 no of tolls and every toll has a seprate lane for the fastag users, but the concern is that toll has no adequate arrangements to manage fastag lanes and people who pay cash are being allowed to pass through fastag lane. Ideally this shouldn't happen.

I bought fastag for 2 reasons that you don't need to pay cash every time and also considering separate lane for the fastag users this saves time but its not the case.

Enclosed pictures are of murthal toll of 25th jan which has come up near sukhdev dhaba. You can see people paying cash and passing through the fastag reserved lane.

Hope you would certainly take up this with the concerned and resolve the issue. So that fastag users shouldn't feel cheated.

Looking forward for the positive response.

Thanks.