National Highways Authority Of India [NHAI] — deduction made twice at panipat

Address:

2634 Sector 47 C, Chandigarh, Chandigarh, Punjab, 160047

Sir/madam,
I made a journey from chandigarh to delhi and toll deducted successfully till karnal through paytm fastag got issued for vehicle registration no ch 01 at 2278 on 13.12.2018.
At panipat toll the clerk named anil kumar adamantly refused to accept the payment deducted at 9.59 hrs as reflected in statement of fastag with arguments that insufficient balance is in my paytm wallet whereas there was rs 721/- in the wallet.
Due to his adamant behaviour, i was forced to pay cash vide ticket no [protected] at 10.07 hrs.
Kindly apprise the following:
1. Why he didn't rely upon the deduction shown in the fastag statement.
2. Paytm is authorised and appointed as agent to issue fastag on behalf of nhai, to which nhai is liable.
3. I was forced to detain for 10 minutes, which is not only a harrassment but against the policy of introduction of fastag.
4. Refund of rs 30/- be made immediately and investigation is sought.
I retired as bank executive and as a sr citizen, such harrassment is unjustified.
In case promt action is not initiated then the case will be referred to consumer forum.
Yours truly
Pradeep kumar suri
Mob [protected]